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http://www.auto.com/industry/iwiri23_20021023.htm

First Customer Satisfaction Study on German Automotive Market
By J.D. Power and Associates:
Toyota Leading in Six out of Seven Segments


FOR IMMEDIATE RELEASE: October 22, 2002


Frankfurt—Toyota Motor Corporation vehicle models, which include Lexus, top the rankings in six out of seven segment award categories, according to the J.D. Power and Associates 2002 Germany Customer Satisfaction Index (CSI) StudySM released today.

The study is the first industry-wide automotive study conducted in Germany by J.D. Power and Associates and published in cooperation with mot Die Autozeitschrift published by Motor Presse Stuttgart. J.D. Power and Associates also conducts CSI studies in seven countries around the world. The study is designed to provide the automotive industry with global benchmarks for measuring and tracking customer satisfaction. Results for Germany are based on responses from more than 15,000 owners of 2- to 3-year-old vehicles who rated their experiences with the vehicle, the dealer, and the cost of vehicle ownership.

The study covers 32 vehicle brands and 132 different models divided into seven award segments. The top-ranked model in each segment is:

Segment Model
Small Car Toyota Yaris
Lower Medium Car Toyota Corolla
Upper Medium Car Lexus IS 200
Executive/Luxury Car Nissan Maxima
Sports Car Toyota Celica
SUV Toyota RAV4
MPV (Compact Van) Toyota Picnic

(Toyota Picnic?)

perrymaxima

That's great europe has more enthusist drivers anyway.

mightima

Maxima in Asia, Europe, Ausie are more like I30. Nissan offers only 2.0 and 3.0 in those regions.

Kojiro_FtT

Wow! You'd think German automakers would at least make the list! There are enough of them.