$50 = 55W not 35W - Page 2

***umnitza*** · 10-19-2009, 08:13 AM

That's not a kit we've ever sold.

We know where it comes from, but we've never sold that.

If you need one, our kits are compatible most likely with those if you just need parts or want to get a whole new kit.

Crusher103 · 10-19-2009, 07:43 PM

ok it was somebody else i got it from lol i was the prices were the same thats why i got confused opps lol

tnnt · 10-19-2009, 09:32 PM

Hi. I'd like to buy 9006 55w kit. How much is it and are the bulbs 55W also or just the ballasts?

01GLEMist · 10-19-2009, 11:30 PM

Umnitza, I sent back the incorrect bulbs I received, and according to Fedex, you received them 10/13. Please send me the 3000k H3's I originally requested. You have e-mail as well if you check that sooner.

01GLEMist · 10-22-2009, 04:02 PM

Umnitza, I have emailed and PM'ed you multiple times, please respond to my issue. I know Umnitza is a quality company and this minor issue is overcasted by dozens of positive feedback reports from other customers. Regardless, I am a paying customer and expect at least decent customer service, which I don't believe I've received thus far. PLEASE take care of, or refer someone to take care of this issue. I am tired of being ignored.

To keep the paperwork recorded, here is a copy of the email I sent you, as you requested (since you stated you couldn't resolve my issue via PM).

--------------------------------------------------------------------------------------------

My name is Morteza xxxxx-xxxxxxx. Address is:
3618 xxxxxxx Drive
Fort Washington, MD
20744.

I ordered a 9003 6k and H3 3k set about two weeks ago. I was mistakenly sent 6k H3's instead of the 3k H3's I ordered. Via email, I was instructed to send back the bulbs/harness for the right ones. My email is xxxxxxxxxxxxx@aol.com. The return was sent via Fedex, tracking#468401310096798 and received by "MUMNITZA" on Oct 13, 2009 at 10:28am.

I am, and have been waiting on the correct bulbs to arrive (for the second time around) for 9 days. I need the H3 3k bulb/harness sent to me ASAP. Please let me know what the status of this exchange is.
---------------------------------

***umnitza*** · 10-22-2009, 08:45 PM

Just replied to you.
We'll take care of it first thing tomorrow. Guys tested all your parts today.

*DrunkieTheBear* · 10-23-2009, 01:53 PM

Umnitza, I sent back my HID ballast that does not work, you received them Monday. I have yet to hear back from you and I have emailed you through out the week and I have yet to received a replacement ballast. Please get back to me.

***umnitza*** · 10-23-2009, 02:34 PM

all warranty is being handled today. If you are still not in possession of a tracking return, please use our online contact form and let us know.

maf2003111 · 10-23-2009, 03:53 PM

can you pm me a link to get some 9007 6k blubs only.

***umnitza*** · 10-23-2009, 05:47 PM

they are $45 for the pair. if you want, you can paypal it to the same address you just purchased from. if you can hurry, we'll ship it out with that order.

01GLEMist · 10-24-2009, 08:33 PM

Quote:

Originally Posted by umnitza

Just replied to you.
We'll take care of it first thing tomorrow. Guys tested all your parts today.

Has your organization shipped my HIDs again? I have still not received any confirmation of a sent order..

maf2003111 · 10-26-2009, 08:55 AM

Quote:

Originally Posted by umnitza

they are $45 for the pair. if you want, you can paypal it to the same address you just purchased from. if you can hurry, we'll ship it out with that order.

Just sent payment for the 9007 6k bulbs

coolsun · 10-28-2009, 08:27 PM

are they the same company that made the ballasts for the 35w kit?, cause the 35w kit that i bought from you failed just over a year.

***umnitza*** · 10-29-2009, 10:28 AM

No, new company building them for us.

01GLEMist · 11-01-2009, 11:28 PM

OK. I appreciate the help Umnitza. I finally received the bulbs I ordered (referenced in my quoted post below). But they are blown. You have a PM and email from me. I hope you can take care of this issue speedily.

Quote:

Originally Posted by 01GLEMist

Umnitza, I have emailed and PM'ed you multiple times, please respond to my issue. I know Umnitza is a quality company and this minor issue is overcasted by dozens of positive feedback reports from other customers. Regardless, I am a paying customer and expect at least decent customer service, which I don't believe I've received thus far. PLEASE take care of, or refer someone to take care of this issue. I am tired of being ignored.

To keep the paperwork recorded, here is a copy of the email I sent you, as you requested (since you stated you couldn't resolve my issue via PM).

--------------------------------------------------------------------------------------------

My name is Morteza xxxxx-xxxxxxx. Address is:
3618 xxxxxxx Drive
Fort Washington, MD
20744.

I ordered a 9003 6k and H3 3k set about two weeks ago. I was mistakenly sent 6k H3's instead of the 3k H3's I ordered. Via email, I was instructed to send back the bulbs/harness for the right ones. My email is xxxxxxxxxxxxx@aol.com. The return was sent via Fedex, tracking#468401310096798 and received by "MUMNITZA" on Oct 13, 2009 at 10:28am.

I am, and have been waiting on the correct bulbs to arrive (for the second time around) for 9 days. I need the H3 3k bulb/harness sent to me ASAP. Please let me know what the status of this exchange is.
---------------------------------

*goldmaxNYC* · 11-11-2009, 08:54 PM

Hi Umnitza.
I am very disappointed in the service and the order.
I placed my order on 10/27 for a slim 3000k H11 kit. I paid you 85 dollars promptly.
You provided me with tracking # the next day. Great. However the order was not shipped. . After going back and forth through e-mails it was determined that the order might have gotten lost in the mail and you were going to ship me another kit right away.
I asked you to provide me with a second tracking #. Have not heard back since.
Last night i decided to check the first tracking # and what do you know the order was sent out on november 9th and finally i recieved it today.
Unfortunatly you have sent me a totally wrong kit.
As i mentioned above. i paid 85 dollars and ordered a 3000k H11 slim kit.
What came in the plain white cardboard box was a 8000k h11 regular kit.
Please refund me my money or correct the issue.
I have ordered stuff from you before since 2003 and never head a problem...
Whats going on?

***umnitza*** · 11-11-2009, 11:50 PM

Your facts aren't exactly accurate.
The original order was shipped and we had issued a trace. We were at SEMA all last week and we didn't even ship anything on the 9th (our first day back), so there is no way that anything was shipped on that date that the USPS is providing.

next time, just contact us directly via email so we can resolve this, since you did get the product, and it's the wrong type of bulb, it's really easy to just send back the bulbs and we'll replace them for you without fail.

*goldmaxNYC* · 11-12-2009, 12:12 AM

Quote:

Originally Posted by umnitza

Your facts aren't exactly accurate.
The original order was shipped and we had issued a trace. We were at SEMA all last week and we didn't even ship anything on the 9th (our first day back), so there is no way that anything was shipped on that date that the USPS is providing.

next time, just contact us directly via email so we can resolve this, since you did get the product, and it's the wrong type of bulb, it's really easy to just send back the bulbs and we'll replace them for you without fail.

I am basing my facts on the USPS tracking # of the order. Please see below.
Arrival at Post Office, November 11, 2009, 6:50 am, BROOKLYN, NY 11214
Processed through Sort Facility, November 11, 2009, 1:56 am, BETHPAGE, NY 11714
Processed through Sort Facility, November 09, 2009, 11:35 pm, OAKLAND, CA 94615
Electronic Shipping Info Received, October 28, 2009

i was told i that you are going to ship a second set since at the time of the conversation (nov. 5) there was still no word on the first set. Also at the same time i asked your company to provide me with a tracking # for the second shipment. I tried to handle this directly through e-mail asking you for the tracking # on two separate dates. I have not gotten a response to either of the request. I tried to handle this by "contacting you directly though e-mail" and it did not work.

Also, You are correct that i got the product but i received the wrong product and its not just incorrect bulbs. It is also incorrect ballast. Please see previous post.
In my order i did specify 3000k H11 slim kit. Even the shipping label on the box states H11 3k slimmer kit but I received 8000k H11 Regular kit.

*SpeedCrazie* · 11-12-2009, 12:14 AM

Do you have a 8000k D2S Bulb?

***umnitza*** · 11-12-2009, 03:42 PM

Quote:

Originally Posted by goldmaxNYC

I am basing my facts on the USPS tracking # of the order. Please see below.
Arrival at Post Office, November 11, 2009, 6:50 am, BROOKLYN, NY 11214
Processed through Sort Facility, November 11, 2009, 1:56 am, BETHPAGE, NY 11714
Processed through Sort Facility, November 09, 2009, 11:35 pm, OAKLAND, CA 94615
Electronic Shipping Info Received, October 28, 2009

i was told i that you are going to ship a second set since at the time of the conversation (nov. 5) there was still no word on the first set. Also at the same time i asked your company to provide me with a tracking # for the second shipment. I tried to handle this directly through e-mail asking you for the tracking # on two separate dates. I have not gotten a response to either of the request. I tried to handle this by "contacting you directly though e-mail" and it did not work.

Also, You are correct that i got the product but i received the wrong product and its not just incorrect bulbs. It is also incorrect ballast. Please see previous post.
In my order i did specify 3000k H11 slim kit. Even the shipping label on the box states H11 3k slimmer kit but I received 8000k H11 Regular kit.

You can email here - info@umnitza.com.
I won't argue with you on open forum, it doesn't resolve or change anything. I will tell you if something isn't right, we have every desire and intention to fix it for you.

Quote:

Originally Posted by SpeedCrazie

Do you have a 8000k D2S Bulb?

$45 shipped - paypal@umnitza.com - they are 50W 8K d2S bulbs and are in stock.

*DrunkieTheBear* · 11-17-2009, 06:17 PM

My Disappointing experience with Umnitza:

I have ordered this 55w kit a week before they dropped their price to this now $50. I can manage that, I paid $85 for their kit. I have since replaced one ballast since I've had the kit for less then a month at the time. I first did not get a response to any emails at all, for 3 days. Only when I posted in their for sale thread did I get a response. I then had to ship it back to them for another $10, it got there on a Saturday, so they worked on it Monday. They did not ship it back out till that Friday of that week. I finally received it, hoping I would never have to deal with them again. SO guess what happens to me tonight on the way home? The other ballast goes out. This kit is now about 2-3 months old. Not too mention these bulbs are only 35watts, they are just having you overdrive 35watt bulbs.

I will be posting this on other sections of the forum.

As an FYI to anyone else, I ordered another kit for my Fogs off ebay on the Monday they finally received my package...I got it the next day, in a very nice box (compared to your cheap crushable envelope flat rate Umnitza sends it in), and the kit only cost $45 and still have to have any problems with it. They also have sent me emails to make sure I was happy making sure it still worked and Reminding me I had a 1 year Warranty on it in case something did.

01GLEMist · 11-17-2009, 06:20 PM

Composed a review/feedback thread for Umnitza's products. I felt the need to be the first to post in the thread with my first hand experiences. Take a look:

"Umnitza" Feedback

*beancooker* · 11-18-2009, 07:06 AM

Sent you an email, and never heard back...

Do you have the 55w kit with digital ballasts, or only analog?

Are they a slow start ballast?

Do these require a seperate harness/relay set up?

If you do stock a 55w digital slim kit, what is the price shipped to 98516?

*goldmaxNYC* · 11-18-2009, 09:34 AM

ok so i emailed you (Umnitza) to resolve the issue through email like you asked but havent heard back.
Thats the reason i had to come to the forum in the first place. It seams that thats the only way you respond is if i write here.
Anyway.
I paid for the 3k slim kit 85 bucks. and you sent me a 55w 8000k kit with regular big ballasts. I am not spending any more money shipping anything back and forth.
Reimburse me the 35 dollars for the difference and i don't ever want to deal with you again.

*DrunkieTheBear* · 11-18-2009, 08:11 PM

Paypal claim them

01GLEMist · 11-19-2009, 09:45 PM

"Umnitza" Feedback

*beancooker* · 11-20-2009, 07:09 AM

Thanks for the heads up. I didn't realize that they were such a "problem child" company. Should have figured as I have emailed them, and posted in this thread and still have yet to hear back from them.

Will be ordering elsewhere.

04flspecv · 11-20-2009, 01:22 PM

hi there, i ordered from you earlier this year, recently my 3000k bulb on my passenger side started to go orange instead of the yellow. i tried using another power supply and it still turned on yellow then went to orange.

am i able to get a replacement bulb? also mounting hardware, never came w/ my package.

lmk

thanks

chris

***umnitza*** · 11-20-2009, 02:47 PM

The reason we have not responded til today is that we sold out of every 55W kit - rather unexpectedly.

We have many in stock now and ready to ship, same prices as before.

For the issues that arose, all are addressed and/or being resolved, we never leave people in the dark (pun intended)..

As a general rule of recommendation: please take 1 minute to email us instead of posting about an issue, while this is a way to keep negative stuff from infiltrating the threads it is also a way to give people the benefit of the doubt to help you out.

Here's a small list of the happy customers we've had on the forums:

Quote:

Originally Posted by yamahaman88

umnitza Orion V2's all the way

Quote:

Originally Posted by Deckdout2

Just buy this set of Brand New V2's by Umnitza from me and call it a day. Much better then anything you will find out there.

http://forums.maxima.org/7097468-post522.html

Quote:

Originally Posted by Iron Scimitar

Umnitza rocks

Quote:

Originally Posted by willism86

My 6k headlights and 8k fogs from you works perfect!

And since we didn't even post for 2+ months from July through September as we were busy with other sides of the business, we could have more in the last 3-4 months.

Mr. Blue Sky · Yesterday, 11:39 PM

Quote:

Originally Posted by umnitza

The reason we have not responded til today is that we sold out of every 55W kit - rather unexpectedly.

in that situation, other companies would have called, e-mailed their customers to inform them of the delay(I know the company that I bought my HID's from has done that in the past).

***umnitza*** · Today, 08:31 AM

Quote:

Originally Posted by Mr. Blue Sky

in that situation, other companies would have called, e-mailed their customers to inform them of the delay(I know the company that I bought my HID's from has done that in the past).

We let our customers know their orders are delayed - which they were not.

We did not reply to prospects because we do not like to be in "pre-order" mode on too many orders.