http://forums.maxima.org en Sat, 21 Nov 2009 10:47:18 GMT vBulletin 20 http://forums.maxima.org/images/misc/rss.jpg http://forums.maxima.org http://forums.maxima.org/dealership-vendor-experiences/603067-umnitza-feedback.html Wed, 18 Nov 2009 01:18:23 GMT Two words: "Absolutely horrible".

I've had nothing but bad attitudes and a unhelpful attitudes out of this organization. Being one of the more popular HID/Lighting companies out there, I expected so much more from them. PLEASE do yourself the favor and do NOT order anything from them. All I experience is broken promises and excuses from these guys. A very poorly run company.

First, I order 2 HID kits. One was sent to me as a 6k, when I ordered a 3k. I emailed them and was expected to send it back, I requested to have the return shipping refunded to me since it was not my fault they neglected to pay the proper attention to my order. Their response was something along the lines of "shipping is only going to be $5, but we can refund it". Over a month after I shipped it back, still no refund for shipping and no new HID bulbs. After countless emails and complaints, all I receive is attitudes and promises like it will be shipped out on X day.

After I finally receive the right kit, it does not work properly. I do A/V and security installs on vehicles all of the time. Albeit, being only the second set of HID's I installed, I know I plugged everything in correctly. No power. I got 12v into the ballast, but not out. I even had one of the Master installers at my job look it over. No dice. I let Umnitza know, and their cocky attitude was that there is no way in hell their product is defective. Every manufacturer has defective products. Even Martin Logan speakers which have every component individually hand made and individually tested, have defects every once in a while. I shipped them back, and did not hear back again. I called yesterday and was promised a call back within an hour. NO call back. I called today, one of the guys told me my kit would be tested and I would be taken care of today. I call back, and one of the other guys there (Matt, I believe) tells me my kit was just put into inventory; it won't be tested until tomorrow. Either there is a major communication issue there, or I am being constantly lied to. I suspect the latter. He asks me what I expect to receive back, I say the whole kit. He repeats the question again, sounding argumentative. I tell him the contents of HIS company's product: 2 bulbs with harnesses and 2 ballasts, 55w. He tells me that they'll be tested tomorrow. I highly doubt that will happen.

Umnitza PLEASE prove me wrong. ]]> Dealership and Vendor Experiences 01GLEMist http://forums.maxima.org/dealership-vendor-experiences/603067-umnitza-feedback.html