Dealership and Vendor ExperiencesLet other Maxima owners, or potential Maxima owners, which dealerships and shops you've had good or bad luck with.
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So I went the Pep Boys today to do a simple wheel alignment because my car is pulling a little bit to the right. It's been annoying me and I don't want my tires to wear so I figured this would be a good day to just fork over some money and have it done while I'm out of school.
Well: I hand over the keys and they immediately drive my car to the garage to get serviced and I begin looking around the store at some tires, rims, l.e.d. lights etc. etc. An hour and a half passes and finally I go over to the front desk and they tell me they just finished it and the mechanic that serviced my car is driving it around on a busy highway while it's snowing outside (somewhat irritating but as long as it comes back the way I left it fine).
Immediately the manager tells me something is wrong with my right front bearing and that it will need to be fixed soon. He prints me a receipt showing how much it will cost to fix if I come back blah blah I say thank you and hand him the $76 that the alignment costs.
The mech comes back and the manager asks about the pull. The mech says that the pull is completely gone and I have nothing to worry about.
Of course I'm like hell yeah this annoying *** problem is gone.
I drive down the road and nothing has changed. At all.
I drive back rather pissed at this point. I tell the manager that the mech lied right in my face and told me it was gone. He says that he is an ethical guy and I better not say it to his face or he might not like it.
He calls the guy back and tells him to get in the car with me and take a ride.
We drive down the road and he tells me it's supposed to pull a little while i give it gas because it's FF.
I say "really?" and I let go of the steering wheel with my foot off the gas and I almost let the car steer itself off the road. "It's really supposed to do that?"
Of course he makes excuses blaming the road until I do it again. He promises to fix it this time. (YOU MEAN TO TELL ME HE DIDN'T DO IT THE FIRST ****ING TIME?)
Then apparently now my strut tower is bent and that's the reason why and the cradle is out of alignment and he says I must have wrecked the car blah blah
I never had goop experience with pep boys, $76 is a bit much for a front wheel alignment too. Go to a reputable shop and not some franchise shop (I believe pep boys is franchised?)
pep boys is awful. Half the time they don't do the alignment, unless your watching. Then they say something is broken and they can't do it untill you fix it.
what a frikin rip off!
u know getting ripped of is one of my biggest fears. I wouldn't care if it costs a $1000 to fix the car as long as the mechanic is honest. I hate a$$holes who try to take advantage of others in order to make a few bucks. They forget that there are hundreds of workshops everywhere and it only takes one bad experience to lose a customer...
i believe there is only one guy in the back who has to be ase certified. i would never trust my car there, all the other supposed mechanics who work there are just regular people. i only go to pep boys for their oil sales, but usually walmart beats them at that too
I had a similar experience with Pep Boys. I have had the front end aligned 5 times at 3 different stores. The vehicle should have a +.5 camber ( similar to the rear wheels). To check the plum of the wheel put a level across the wheel, and at .5 % the levelshould read about one/eight of an inch off the rim on the top end. At this time I have three/eights of an inch out of plum, which equates to over +2.5% camber. This is what eats the inside of tires, such as VW, Porcshe, or any other vehicle that has an independent REAR suspension.
In a nut shell, the same company calibrates all the Pep Boy machines and the Techs are not Knowing of anything different, but to run that machine. If the customer does not know how to check the final work outcome, the customer has just paid for a "DOG AND PONY SHOW" and now is the time to get IN LINE for a new set of tires.
Tell the OWNER to get the machines corrected and/or get your money back and run away fast.
To where, I do not know. Buyer beware, we are all fair game, men and women, all companies are like this, because unconcerned people make up these companies. tucson, az
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