Angel Eye Buyers Beware!!!!!!!

[mavssolja]

I did a huge install of alot of audio equipment, as well as planned on opening my headlights, blacken them out, and install um nitza angel eyes.

Everything went as planed except for the angel eyes, i had the headlight open, took one set out of the package and just did a quick fitting/placement, and thought it was a bit off. Didnt seem to fit correctly, they looked too small as if they were going to block the light from my projector, and leave ugly ring on my turn signal. but i was optimistic and brought it over to the guy i had doing all my audio and electrical work for his opinion. He took a look at it and thought the same thing...it was off. So i aborted that portion, and went on to black out the headlights and go on as scheduled, figuring i could return them with no problem, especially considering i thought the fitment was off, and i only removed one sticker from the entire package. BOY WAS I WRONG!!!!!!!

Of course I was a bit angry, i mean i spent nearly 200 bucks, spent all day opening up the lights, then even more time getting the second opinion. So i sent an email to Um Nitza. He responded profesionally and seemed he wanted to resolve this. As I explained myself, and stated everything that had happened he questioned me about the same things, sent me a link saying its straight forward (basiaclly saying an idiot can do it even though i had an certified electrian with over 10 years of experience in car audio, home audio, and many other applications). But i kept explainign myself to him, and getting responses like "Then how do you know it doesn’t fit?" as if trying to catch me in a lie of some sort. Then to top it off I asked for a full refund, and if it could not be provided i could simply resell them, and warm fellow maxima owners of my experience. He rebuts about taking legal action and so on.

Well to make a long story short the customer service was horrible, condescending, and overall just unhelpful, and unwilling to satisfy or even listen to a paying customer.

Here are the emails (start at the bottom)

also here is a link to a bunch of people form a BMW forum also with customer service/product problems.

http://www.bimmerwerkz.com/forum/pro...off-47293.html

there were not threats or blackmail whatsoever, i simply stated i could re sell these on my own and help someone else out, and post my experience, which is clearly a negative one. I did some research and clearly alot of others have had bad experiences as well. Where is the blackmail??? i never said give me all my money or else, simply stated i have options, as do you.
Yet again you continue with a condecending attitude about Thanksgiving. Your message was from tuesday at nearly 3am, so lets do some counting, tuesday, wednesday, friday and all i stated was the number of days it has been since, which is 4. A simple email was all i asked for, and could not be produced in all that time.
How could you possibly think a customer will send a product back without a definate refund amount. I can clearly see from your attitude, and from reading other posts on a number of forums, that i would send them back, and some bull excuse will be made and i would not be refunded the $119. I paid 170 uncluding shipping, and then i need to ship them back. I will not lose more and more money over this!
People can read these emails, and see your attitude for themselves, i saved every one of them, my sent ones and your responses. If you would like to take legal action over one of your customers informing fellow maxima owners about my bad experience with your product/company then feel free. i have done nothing wrong.



A national holiday on Thanksgiving is not a work day here in the US.

So technically it’s 2 days.

The offer still stands, if you want to return them you will be subject to the same restocking fee that every single customer is subjected to.

The product we sent you fits and works properly, however, since you are not 100% satisfied, you are welcome to return it.

Threats, anger, and black mail will get you nowhere. If you continue down this path, the offer for refund/restocking fee will be rescinded indefinitely.

Should you decide to forego this advice, and post negatively wherever you are a member, we will have no choice but to showcase your emails and our responses. Further attempts by you will be dealt with by legal means through the courts.



This doesn’t have to be difficult, if you are not happy you send it back and the restocking fee is applied: $119 is what you can expect back at a MAXIMUM.



üm•nitza inc.


From:
Sent: Friday, November 23, 2007 8:41 PM
To: info@umnitza.com
Subject: RE: wrong order



It has now been about 4-5 days and I have had no response. I have been reading around and seems a number of people have had problems with your product or customer service from a number of different forums and a number of different cars. I had agreed to pay the 20% restocking fee, but I now retract that statement. If I could be offered a full refund (because only one package had the rings slipped form them, and one sticker was removed) then this could be put behind us. If not I will be happy to sell these elsewhere, as well as post my bad experience along with a few links of many others' bad experiences, on the three boards I am a member of. You have not helped one bit, instead you repeated the same questions multiple times, trying to catch me in a lie, or insinuating I am stupid. I hope to hear back form you soon, it is pointless to have useless 200 pieces of plastic taking up space on a table.





josh



--------------------------------------------------------------------------------

From:
Sent: Tuesday, November 20, 2007 2:50 AM
To: info@umnitza.com
Subject: RE: wrong order

where do i send them




From: Info Umnitza [mailto:info@umnitza.com]
Sent: Tue 11/20/2007 2:43 AM
To:
Subject: RE: wrong order

We’re happy to make you happy. As long as it’s new, we can do what we can and test them out.

Min restocking is 20%.



Did you find anyone that could install them?



üm•nitza inc.


From:
Sent: Monday, November 19, 2007 11:27 PM
To: info@umnitza.com
Subject: RE: wrong order



like I said i opend one pack of angel eye rings, and placed them where they should go while i had my headlight open. I didnt need to open both packs because they are on top of eachother or side by side in your box, and i can see they are the same size. please do not make this more difficult than it needs to be, i am a member of a number of online communities,and have read your posts, follow through and make the customer happy. If you do not want to refund me, I can easily sell these to another member on any of the forums.



--------------------------------------------------------------------------------

From: Info Umnitza [mailto:info@umnitza.com]
Sent: Tue 11/20/2007 2:25 AM
To:
Subject: RE: wrong order

Then how do you know it doesn’t fit?



üm•nitza inc.

From:
Sent: Monday, November 19, 2007 11:18 PM
To: info@umnitza.com
Subject: RE: wrong order



nothing was even opend, but one package of angel eye rings




--------------------------------------------------------------------------------

From: Info Umnitza [mailto:info@umnitza.com]
Sent: Tue 11/20/2007 2:17 AM
To:
Subject: RE: wrong order

It depends on what we have to do to make the kit resalable.

That could be as high as 50%.


üm•nitza inc.

From:
Sent: Monday, November 19, 2007 10:59 PM
To: info@umnitza.com
Subject: RE: wrong order



how much is the fee

--------------------------------------------------------------------------------

From: Info Umnitza [mailto:info@umnitza.com]
Sent: Mon 11/19/2007 1:08 PM
To:
Subject: RE: wrong order

If you want to return them, it’s fine, we have a restocking fee.

They must be returned within 30 days of purchase.

They must be new or like new to be returned in the original packaging.



That said, they do not partially block the light output, it was tested here.

They do fit exactly as they are intended. If you have any further questions, please let us know.



üm•nitza inc.

From:
Sent: Monday, November 19, 2007 12:35 AM
To: info@umnitza.com
Subject: RE: wrong order



knowing how to install was not the issue, as i stated i opend the headlight, and had an electrician on hand, so obviously some thought and instructions were taken into account. My issue was that they seemed not to fit properly, not that they didnt fit at all, but properly. They partially blocked the projector, and left a ring on the outside of the turn signal, which as I stated once again looked off.



--------------------------------------------------------------------------------

From: Info Umnitza [mailto:info@umnitza.com]
Sent: Mon 11/19/2007 12:05 AM
To:
Subject: RE: wrong order

http://www.umnitza.com/gallery/album45 have you looked at this? Because if
your installer saw this, the install is pretty straight forward.

üm•nitza inc.

-----Original Message-----
From:
Sent: Sunday, November 18, 2007 12:18 AM
To: info@umnitza.com
Subject: RE: wrong order

yes i got the four rings, but when i placed them where they should go
(around the projector, and turn signal area) they went far into the opening
(as if they were too small) and blocked part fo the projects path ( as if
they were too wide), as for up top they seemed to once again be too small,
but the turn signal lense is not recessed like the projector, so it just sat
there in the middle with part of the turn signal all around the outside of
the ring. I opened my headlights myself, and had a certified electrcian that
was going to install all the wireing. but we both decided it looked dumb.
________________________________

From: info@umnitza.com [mailto:info@umnitza.com]
Sent: Sun 11/18/2007 3:17 AM
To:
Subject: Re: wrong order



Do you have a picture of what you were shipped?
Did you contact a qualified installer or did you contact us for support
prior to undertaking the project?

Let's see if we can't help you first before we do anything rash. So please
send us a photo of what you received.

It should be 2 sets of smallish chromium rings as the key parts of the kit.

Umnitza Support.

>
> I took on the project of opeing my headlights to install your angel eyes,
> which i paid nearly 200 dollars for. This job is not easy by any means,
> and requires baking, and resealing, along with much more. I opened my
> headlight just to relize the kit I was sent did not fit my application
> (2006 Nissan Maxima). I am VERY displeased, and cannot go without my car,
> so this project was aborted, and a complete waste of my time. I would like
> a full refund, including shipping for it's return.>

[mavssolja]

so if anyone wants to buy them Um Nitza offered me 119, so thats my price. They are brand new.

[umnitza]

Good for you to post all the emails.
In summary:
1) Purchased a product for $171.99 agreeing to the terms and conditions on the site.
2) Opened the product only to decide after opening the product and attempting to fit it that it was not what you wanted.
3) Requested a full refund not to the policy conditions you agreed to when you purchased it.
4) Threatened a public negative publicity campaign and when we told you we would not be black mailed you posted it.

We have performed every duty from attempting to help you install with photos to helping explain your situation for you.

In short you have been treated professionally and fairly like every other customer that buys product.

Given your decision we have no choice but to cancel your warranty and cancel the warranty for the product to any future buyers of it.

EDIT: Further evidence of the correct product being shipped:

http://www.umnitza.com/albums/album45/DSC00237.jpg
http://www.umnitza.com/albums/album45/darkimage.jpg
this is the correct product - it's a large picture but it is a CLOSEUP of exactly the rings that were sent to the customer.

The customer decided on his own with the help of an electrician that it didn't suit his needs for whatever reason, then refused to agree to the standard restocking fee that every online vendor has.

[umnitza]

Originally Posted by BadBlackMaxSL

I'm sorry that you are having a bad experience with this guy, he started 2 other threads on the 6th gen forum and was a total prick to me and others like, JSmith and Chern. This guy is full of tough talk behind a key board 2000 miles away. If you were able to walk up to his counter in his store he would have to show a little customer service or else he wouldn't be able to stay open for long. I teach a course called, "Customer Sevice: Whats in in for Me?" that he could pickup some pointers from.

If I were you, I would just resell them on Ebay for as much as you can get for them, I wouldn't list them as fitting a 6th gen b/c they don't, maybe some other buyer will have the proper sized lights for these to work on. I have friends that own Maxs and Chargers that were looking to get halos and I told them to steer clear of this guys company. There is no legal recourse for him to take on you posting a negative experience with his company, his own website even posts reviews, albiet they only post the 5 star reviews. We even have a section on this org that talks abount vendor experiences. He can't stop you from reselling them unless you agreed to that in some way when you purchased from him, otherwise EBAY would shut down tomorrow if people weren't allowed to resell items they purchased.

At no point was customer service declined to him. If he had walked up to the counter, the rules are still the same, there is a 20% restocking fee.

At no point was support refused.
At no point was any help declined.
You know what they say about those that "teach" a subject...

[umnitza]

Originally Posted by castlemax

That is probably the most unprofessional company I have ever seen. What kind of trash doesn't refund your money for a product that does not fit properly. This disgusts me.

Did you read what he stated? It's not that it doesn't fit properly, it's that he THINKS it doesn't fit to his liking. And we did offer him a restocking fee discount AFTER he said he opened the product and attempted install.

Read the terms and conditions of our product page. It's spelled out exactly for you before you buy.

Let me say one last time, the correct product was sent to the customer.
http://www.umnitza.com/albums/album45/DSC00237.jpg
http://www.umnitza.com/albums/album45/darkimage.jpg
this is the correct product - it's a large picture but it is a CLOSEUP of exactly the rings that were sent to the customer.

The customer decided on his own with the help of an electrician that it didn't suit his needs for whatever reason, then refused to agree to the standard restocking fee that every online vendor has.

[umnitza]

Originally Posted by BadBlackMaxSL

He WANTED a product that FIT his application, which YOU did not provide. YOU promised him a product that would fit and YOU didn't follow thru on that PROMISE.

It seems you respond faster to negative posts faster than customer complaint emails.

Those that can - do, those that can't teach.
Keep that in mind when you decide you know more about our customers and our company than you do.

Selective reading is not how a good 'teacher' processes information. We respond to attacks just a little slower than emails, but facts shouldn't get into your way.

Fact: the product DOES fit
Fact: he doesn't like how it looks, not that it doesn't fit, it fits, even by his own admission it lines up, but he doesn't like it.
Fact: he was offered an immediate discount per our restocking policy which was clearly stated and a requirement prior to check out.

Let me say one last time, the correct product was sent to the customer.
http://www.umnitza.com/albums/album45/DSC00237.jpg
http://www.umnitza.com/albums/album45/darkimage.jpg
this is the correct product - it's a large picture but it is a CLOSEUP of exactly the rings that were sent to the customer.

The customer decided on his own with the help of an electrician that it didn't suit his needs for whatever reason, then refused to agree to the standard restocking fee that every online vendor has.

[Strontium]

Let me get this straight. Correct me, if I'm in error please. You put them on, then 'thought' it didn't look right. You, then, got the opinion of someone else who is an electrician (not sure what the Hell that has to do with fitment) and he also 'thought' it didn't look right.

Did you ever test it? You put it on, thought it didn't look right, then removed it before ever verifying your 'thought'.

I'm not defending the seller. However, your logic is flawed. It's people, like you, that make me glad that I never started a business. I'd deny your refund, as well. You're the putz, in this scenario.

[IanL]

I've had several good experiences with umnitza before, with my BMW purchases. I think you guys should perhaps fully consider the situation
-products were delivered as promised
-products were fully functional
-products were opened (and thus can no longer be sold as new)

Were umnitza to give a full refund, that would mean they would have to swallow the cost of shipping both ways, as well as the decreased value of the product, despite everything being delivered as promised. Is that the fair result here? Or should the guy who had the change of heart assume the costs? imo, the later is the fair thing

[S_Klass]

Originally Posted by Armon

It is the customer who decides whether or not they have been treated "professionally." Might be a good idea to learn that.

The customer may not always be right but the above statement is 100% true.

Modding and customizing cars is highly subjective and is more of an art than a science. As such, what the vendor feels is a fit and suitable to sell may not be a fit for the client. In this kind of niche industry, where word of mouth is king, a vendor would be wise to treat his customers well (within reason).

This is 2007 where 1 pissed off customer can easily reach 1 million people. Have you heard of www.cingularcucks.com or www.infomercialscams.com?

[D-Bo]

All details aside, Umnitza has failed to show any professionalism in this or other threads I've read with dissatisfied customers. Insulting people and changing details as you go a long is a poor way to do business.

Even if the customer was 100% in the wrong you could have taken steps in your communication to salvage this customer relationship and avoid the negative publicity. In this case however you have been your own worst enemy.

I appreciate anyone who sponsors this site, but with more and more negative customer service issues your sponsorship and affiliation with this site should be reviewed by the mods/admins to see whether or not you should be allowed to maintain that affiliation.

[phenryiv1]

Originally Posted by mavssolja

THIS THING NEEDS TO BE A STICKY, LOL!!!!!!!

I decide what is a sticky.

[phenryiv1]

I am going to make a statement here, and all future discussion on this subject will be deleted or left here based on what I say. Period.

People may respond to my statements and questions, but for pete's sake- cut out the irrelevant parts of my post if you are quoting me.

Don't like the way that I am dealing with this? Too bad.
Complain about it in a whiny manner? Ban.

Purchaser ordered a product knowing the terms and conditions of returns. He expected a product that fit his vehicle and did what was advertised.

So far, am I accurate?

Purchaser received product. Seller has photos of the item, installed on the same vehicle as the purchaser owns. So we know that it DOES fit the vehicle, and that it looks okay (if you like the angel-eye look to begin with).

Still accurate? Let me know if I get off course.

Now, purchaser, after we know that it fits and CAN look at least "okay" (based on pics posted by the seller), says that he does not like the look or fit or something. I don't know what, because he is pretty vague about his complaint. He said that they don't fit or look how he wants them to, but we know that if installed correctly they do fit and at least look okay.

Now purchaser wants to return them without a fee, despite the fact that he got what he ordered, opened them, tried to install them, and basically changed his mind.

Buyer, if you bought them without seeing what they look like when installed, then shame on you. Apparently, there is a non-transferrability clause in the warranty disclosure, so you knew what you were getting there.

Edit: Upon further research, I see the following:
The pictures are linked on the product page here:
http://www.umnitza.com/product_info....oducts_id=1168
You can clearly see what they will look like when properly installed.

And the link "Look here for details" goes to this album:
http://www.umnitza.com/gallery/album09
That shows how to install it.

Then:
http://www.umnitza.com/gallery/album45
That link saying "Secondary Link" right under...

Also, on the product shipping and terms page:
Warranty is non-tranferable to non-original purchasers.

I don't think that he could possibly cover the bases any more than he did in this situation.

Seller, him wanting to try to extort you (not blackmail) is stupid on his part, but be sure to maintain a professional demeanor.

At any rate- you people tell me whether I have the facts straight. No more extraneous comments from others until I have heard from both sides.

[mavssolja]

No the facts are not straight! they did not fit, ya i got a second opionion, we all go it and heard it. But i was going to return them WITH the fees of +20% but the seller couldnt even respond to a simple email in under 4 days (while im sitting here with 200 bucks down the drain and useless peices of plastic taking up space). There is WAY more to the story than a simple straight forward customer saying they didnt fit, give me all my money back! I wouldn't dare post anything if i was that much of an a$$, and nobody would agree with me if it were that way either!!! So Mods how much did Um Nitza pay ya for editing posts, and interveining with this entire thing, or did he just threaten legal action as he did with me??

[phenryiv1]

Originally Posted by mavssolja

No the facts are not straight!

I told you that if you wanted to reply to my post, please quote me and include the direct points that you refute.

That being said...

Originally Posted by mavssolja

they did not fit, ya i got a second opionion, we all go it and heard it.

Are you saying that your set was defective, or that you did not get the same model that is pictured in the advertisement and on the website, or that you apparently got a set not designed for your car or what?

We have SEEN pictures where they fit, and they look fine (again, it you are into that kind of thing). Apparently, they CAN be installed correctly. So what was the problem with the set that you attempted to install?

Originally Posted by mavssolja

But i was going to return them WITH the fees of +20% but the seller couldnt even respond to a simple email in under 4 days (while im sitting here with 200 bucks down the drain and useless peices of plastic taking up space).

What date did you send the email, and what date did he reply? I see his reply, but to be perfectly honest, your FIRST email was a step in the wrong direction. Right or wrong, your approach sucked. You demand a full refund (including shipping) right off of the bat, before even giving him/them a chance to respond. He then replied in an attempt to figure out the problem (maybe you got the wrong set, wrong model, they were defective, whatever) and requested a picture to help sort this out.

I mean, here is the problem- he has multiple pictures of EXACTLY how they will look when properly installed. If you looked at the pictures before ordering, you were basically saying "That is what I want for it to look like." Am I wrong? And if yous did not look like that, then you either installed them incorrectly or they were the wrong part. His replies were aimed at determining which was the cause. If it was the wrong part, he seemed willing to make it correct. If you installed it wrong, well, then that is on you.

So where- exactly- am I wrong here?

Originally Posted by mavssolja

There is WAY more to the story than a simple straight forward customer saying they didnt fit, give me all my money back!

Well, here is your chance to explain. If it isn't that, then what is it? I did not see it that way, but I am not involved in the transaction.

Originally Posted by mavssolja

So Mods how much did Um Nitza pay ya for editing posts, and interveining with this entire thing, or did he just threaten legal action as he did with me??

I edited most of the posts out because they were not pertanent to the discussion. People saying whether they will or will not buy is irrelevant.

I don't make a dime from this, and Um Nitza merely sent me an email asking that I look the thread over. I applied my own judgement. I am not paid at all to be a moderator. I have no financial stake whatsoever. personally, I think that Angel Eyes look stupid- but that is just me.

My role here is to facilitate the discussion, edit out the unnecessary posts, and try to get everyone to play nice.

I posted my understanding of the situation and my reasons for thinking that way. All that you have said is that I am wrong (but not WHY I am wrong) and that you think that I am cowing to pressure from a sponsor. Personally, I could not care less about his status as a sponsor of the site.

[mavssolja]

Check those links that are posted the first one doesnt work, the second one is a damn Altima, and the third HORAYYY finally a Maxima!! But look at ALL of the pictures, there is not a single one of the kit itself, also there are ZERO of the eyes installed when NOT illuminated, or not at an odd angle, or when its not pitch black out. Just a simple installation picture in the daytime, with the kit NOT on is nowhere to be found, and surprise surprise that is where the item looks off, and a fitment issue occured!!!!!
You destroyed this thread by deleting all those posts. The purpose of a forum is to discuss, learn, and inform other forum members, and even non members. It's funny how all the supports are deleted but those whom dissagree are left to be seen. This thread had validity BECAUSE soo many people agreed and shared their own bad vibes they got form the seller. When 20 people say IM NOT BUYING FORM THIS GUY, it holds much more weight, and shows this is a valid claim, as opposed to this crap that is left behind after everything was edited. Now this looks like a stupid rant, than nobody aknowldeged, agreed with, or learned anything from. You as a moderator destroyed the very purpose fo the forum that your supposed to be moderating!!!!! For what? Because Um Nitza cried to you in an email. this is soo pathetic, c'mon man.

[BadBlackMaxSL]

What a bastardization of a thread, there is a difference between Moderating and Editing like the Thought Police. The sponsor is also allowed to get one last bash in before he steps out the door; will that post be edited for content too?

The customer states that the product does not fit the way it was portrayed in the pictures on Umnitsa's website. It seems to me that the rings did not sit along the edge of the light's lense against the light housing but were too small in circumference and allowed the projector light and the blinker to show on the outside of the halo. So when he tells the vendor that they don't fit as portrayed- they tell him it does. How do they know that it does fit without witnessing it? They tell the customer 3 times that they fit right- all the way from the other side of the continent.

Now, did both sides error in their handling of the situation? Yes, but from where I sit I see that it was the vendor who fell short in his obligation to make his customer have a positive experience, whether or not he gave him a 100% refund. If the customer wanted to resell them on Ebay, the vendor could have offer info on what other models of cars these would fit and not recind the waaranty on the product like he did. I think lessons were learned by both parties involved. So what is the final resolution for the customer's origional problem?

[phenryiv1]

Originally Posted by BadBlackMaxSL

What a bastardization of a thread, there is a difference between Moderating and Editing like the Thought Police. The sponsor is also allowed to get one last bash in before he steps out the door; will that post be edited for content too?

I removed some of his the seller's posts as well. Basically, if people were speculating on something, I got rid of it. I am trying to stick to facts- and I am giving the buyer a full opportunity to state his case.

The org runs on revenue from sponsors, but don't think for a second that we have not booted sponsors in the past for ripping off our members.

Do you not think that I have given BOTH sides to state their case? You actually explain the buyer's situation better than he does, but in reading what he wrote, I am not sure that what you stated was the case. And if it WAS, then it is my opinion- from what was posted by the buyer- that the seller was at the least trying to work with him to determine why there was a problem with the fit.

Maybe I missed something, but it looked to me like the seller wanted to try to get to the root of the problem- namely whether it was the wrong product, a defective product, or install error.

Originally Posted by BadBlackMaxSL

The customer states that the product does not fit the way it was portrayed in the pictures on Umnitsa's website. It seems to me that the rings did not sit along the edge of the light's lense against the light housing but were too small in circumference and allowed the projector light and the blinker to show on the outside of the halo. So when he tells the vendor that they don't fit as portrayed- they tell him it does. How do they know that it does fit without witnessing it? They tell the customer 3 times that they fit right- all the way from the other side of the continent.

Maybe we are reading different emails, but it seems that your description of the problem may be accurate, but your portrayal of the seller's response seems off. The seller clearly asked for pictures to help get to the root of the problem. If it was YOUR company, and you felt that yuo had designed a good product, shipped the right product, and represented that product accurately on your website (or in your store), would you want to eat the 2-way shipping costs AND be left with a non-sellable unit of inventory without knowing that it was not just installer error at the user end?

Originally Posted by BadBlackMaxSL

Now, did both sides error in their handling of the situation? Yes, but from where I sit I see that it was the vendor who fell short in his obligation to make his customer have a positive experience, whether or not he gave him a 100% refund. If the customer wanted to resell them on Ebay, the vendor could have offer info on what other models of cars these would fit and not recind the waaranty on the product like he did. I think lessons were learned by both parties involved. So what is the final resolution for the customer's origional problem?

Again, it looks to me like all that the seller did was to remind the buyer of the policies that the seller has listed on his website, and that the buyer agrees to in making the purchase.

Now, if it turns out that the product was defective, or the wrong product was shipped, be certain that I will be the first to advocate for the buyer in his claim against the seller.

[phenryiv1]

mavssolja,

First, if you don't start doing a point-by-point response to my questions, I am deleting this thread and banning you. I am not wasting any more time on this if all that you are going to do is b!tch and moan and not help RESOLVE the issue.

I have asked you several DIRECT questions, and all that you do is go on a rant with every reply. Your next rant will be your last.

Originally Posted by mavssolja