umnitza review

[kamski]

Originally Posted by umnitza

Boy, we can't pull a fast one on you can we

yep
Didn't show you the most important pic:

TALKING ABOUT PULLING A FAST ONE......... bro!

I sent you a set of 3000K H3 back in MAY!!!!! With your life time gurantee, where are they at? You told me prolumen or whoever you deal with was going to send me a replacement set directly?

I got to voice it out man, STAND behind your product.!! I Pm'd you guys and emailed you, if you want I'll be glad to quote out those emails. Since you dont respond I mind as well bring it out in this thread.

To all 6th gen guys out here, be weary of this retailer. As honest opinion as I can give.

Kam

[KCmaxx]

OWNED..?

[4MySwee]

Got quiet in here kind of quick. Thanks for the 'heads up' Kam.

[umnitza]

Originally Posted by I VIK I

So lets say I wanna put this kit in my fogs? will it work? plug and play? comes with complete wiring bulbs ect?

yes, it's complete and is plug and play.

Originally Posted by kamilkluczewski

I sent you a set of 3000K H3 back in MAY!!!!! With your life time gurantee, where are they at? You told me prolumen or whoever you deal with was going to send me a replacement set directly?

I got to voice it out man, STAND behind your product.!! I Pm'd you guys and emailed you, if you want I'll be glad to quote out those emails. Since you dont respond I mind as well bring it out in this thread.

To all 6th gen guys out here, be weary of this retailer. As honest opinion as I can give.

Kam

You have to "voice it out"? An "honest" opinion?

Let's summarize. You have a lifetime warranty. A DIRECT request to Prolumen has been made several times to make the direct shipment to you from a factory that makes them.

H3 3K <-- not your typical type - was a special order item and remains one.

IF YOU HAVE NOT RECEIVED SOMETHING THEN CONTACT US VIA THE SITE - WITH ALL YOUR INFORMATION.

Once the part has been handed off to the factory, and on several occasions we followed up with them and they told us it was shipped, we assume you have received it. If you have not, you need to contact us.

Use your common decency instead of creating and stirring more drama for your plight.

Originally Posted by 4MySwee

Got quiet in here kind of quick. Thanks for the 'heads up' Kam.

There is no "heads" up, there has never been a customer not taken care of.

[I VIK I]

Ok well in that case Ill wait for kams situation to clear up before I do place the order, No offense but Im sure nobody would like to spend money and not have peace of mind.

[Fastmax05]

get him kam get him!

LOL

keep us posted cause' i was very interested in his HID setups

[umnitza]

Originally Posted by I VIK I

Ok well in that case Ill wait for kams situation to clear up before I do place the order, No offense but Im sure nobody would like to spend money and not have peace of mind.

Whatever works for you. Go look on www.nissan-forums.com and bimmerforums.com and lincolnvscadillac.com lots of happy customers getting help regularly. Those who want help GET help.

Originally Posted by Fastmax05

keep us posted cause' i was very interested in his HID setups

Same comments as above.

[BadBlackMaxSL]

Originally Posted by umnitza

we assume you have received it.

The Rule of ASSUME is obvious here......

"There is no "heads" up, there has never been a customer not taken care of."

..... except for Kam.

[I VIK I]

Umnitza no offense again, but kam is a pretty well known guy around here so its kinda like if you don't take care of the man then you don't make money from all the potential business you guys get. So instead of thrashing the guy get in touch with the man and help him out because you sure can make alot of money out of this. I mean from the website and everything you guys look like you know your stuff so a little customer service wouldnt hurt?

[umnitza]

No one is trashed. The product was requested of the factory.
If it has not arrived, it's in bad form for the customer to trash our reputation. That's all.

If he needs help, just ask for it, we have over 20000 customers at this point, we can do our best and always do, but it takes 1 minute to email us and a whole lot more time to write a scathing post.

[kamski]

Lets get something straight here, i am by no means trashing the product. It works and thats fine,

I did however on many occasions get in touch with you guys about those silly bulbs without any positive results other then the fact that you guys got in touch with your provider about them. "Passing the buck" phrase insert here.

Kamil Kluczewski to info
show details Aug 29

Guys, whats going? I have been waiting for thease bulbs for over 60 days now. You got my deffective ones, where are the replacements? I thought this product had a life time warranty, but I havent had a chance to use it for almost 3 months now?

What is going on?

Please let me know when i can expect the bulbs. Is there a number I can reach you on?

Thanks,

Kam

RESPONSE

"Information @ Umnitza" to me
show details Aug 29

I’ve email prolumen directly repeatedly. We’re hoping they have a good answer for us.

I went out of pocket and ordered a second set of bulbs on ebay and they were shipped here within 7 days. OMG 7 days you say, to canada within 7 days. 3000K H3 bulbs, to CANADA within 7 days. NO WAY!!!

The 50W hid product looks awesome dont get me wrong, but guys, your customer is your lifeline, I'm sure other people have non functional H3 3000K / YELLOW bulbs. It cannot possibly take 6 months for a warranty replacement? Can it?

Month 7 coming up, and im still waiting..... patiently.

Kam

[kamski]

Originally Posted by umnitza

Use your common decency instead of creating and stirring more drama for your plight.

To those who know me and have met me in person, you know what I do for a living and what I have to put up with on a daily basis.

Every day I have to put up with indecency towards me, every day i have to deal with other peoples problems that they cant fix on their own.

Instead of telling me to use "common decency" help me as your customer. Dont bash me. Thats all i ask.

Thanks for your kind words.

Kam

[I VIK I]

Originally Posted by kamilkluczewski

To those who know me and have met me in person, you know what I do for a living and what I have to put up with on a daily basis.

Every day I have to put up with indecency towards me, every day i have to deal with other peoples problems that they cant fix on their own.

Instead of telling me to use "common decency" help me as your customer. Dont bash me. Thats all i ask.

Thanks for your kind words.

Kam

What do you do for a living kam? lol

[!PrjctMax!]

Originally Posted by I VIK I

What do you do for a living kam? lol

He flies around turns and fishtails because the Crown Victoria has no where near the suspension potential that the Max has!!!

[umnitza]

Originally Posted by kamilkluczewski

To those who know me and have met me in person, you know what I do for a living and what I have to put up with on a daily basis.

Every day I have to put up with indecency towards me, every day i have to deal with other peoples problems that they cant fix on their own.

Instead of telling me to use "common decency" help me as your customer. Dont bash me. Thats all i ask.

Thanks for your kind words.

Kam

Don't bash you? I never once bashed you. I said and will continue to say - you had the TIME, ENERGY, and PERSISTENCE to post all those emails, but you didn't have the time to contact us? Did you extend the courtesy you would appreciate in your own job?

How would you like it if someone ridiculed a minor mix up on your job publicly? This is a miscommunication, for which I'll be the first to apologize, but blowing it out of proportion as you did was completely unnecessary.

Did you try to do this on ANOTHER thread, not our for sale thread? No, you didn't. Courtesy and respect go a long way, I'm sure you know this.

A simple email to us saying - you know, I still don't have these, I really did expect them by now would have been easier don't you think!?!?!?

This is a mix up no more no less. Prolumen said they had a bulb, they told us it would ship to you, that's it. From there, we believed the word of our factory. Nothing more nothing less. It almost never happens but it did.


We have received your email of today and will get back to you. A decent thing to do would be to update everyone to the resolution (favorable) of this.

[DeusExMaxima]

Sounds like a communication problem

[leftfootmax]

Damn Umnitza, you're killing yourself. Your attitude is so funky I would never buy anything from you. When you "defend" yourself you just look worse. Here's some advice (customer service 101):

1. Stop being so sensitive.
2. Apologize to Kam for his delay
3. MAKE IT RIGHT!

[BigPete]

Originally Posted by leftfootmax

Damn Umnitza, you're killing yourself. Your attitude is so funky I would never buy anything from you. When you "defend" yourself you just look worse. Here's some advice (customer service 101):

1. Stop being so sensitive.
2. Apologize to Kam for his delay
3. MAKE IT RIGHT!

Hes got a point. Don't put emotion into a reply, it only makes you look bad. A simple "Sorry about that, please contact me via email to resolve this matter" would have been more then enough.

[trance.addict]

i'm in the middle of studying for an important midterm so i won't say much right now but i'll just say this - kam is a very well known guy around here and given the fact that i know him myself and that he's a nice guy - all i can say is you surely need to review your customer orientation skills - trust me, i'm in business management and i know what i'm talking about - i completely agree with bigpete, if you want your business to grow, take care of your past customers first then think of the potential customers. like someone said, customers are your lifeline, it doesn't matter if you have 10,000 happy customers, you might have 10,000 happy customers but it takes a few unhappy ones to ruin your reputation, heed everyone's advice, take care of kam and everyone will be more then happy to deal with you, and don't take this offensively, people make mistakes, you learn from them - just take this as a lesson to be learned and apply for your own benefit, good luck bro

hope to see things take a positive side from nowonwards....!

p.s: it might be miscommunication but it takes one sorry to change the outlook on this issue. i'm sure you didn't do it on purpose. this is business, things happen - it could be anyone's mistake but in order for you to correct it, you need to take action because as a customer, kam did his job and i'm sure you did too - if you're not at fault, it could be your warehouse but the warehouse is your problem, not kam's - you should ensure delivery of the product.

[umnitza]

Thanks for the "tips" - I've been through the same "tips" with countless professors 10 years ago when I got my MBA - all ivory tower types.

Frustration being what it is, let's move on.

[kamski]

Originally Posted by !PrjctMax!

He flies around turns and fishtails because the Crown Victoria has no where near the suspension potential that the Max has!!!

SUPERHERO like

I'm under the impression we already do. Can you please confirm for me what's different about the 07 that we have not noticed?

The 2007 model has a totaly re-worked headlight.