Dealership and Vendor ExperiencesLet other Maxima owners, or potential Maxima owners, which dealerships and shops you've had good or bad luck with.
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Superior Nissan in Mission Hills,CA is a good place to have service performed. Ask for Julio. They gave me a deal on replacing my clutch with an OEM Nissan unit, put a Fidanza flywheel in a no extra labor cost. Nice guys and they stand behind their work.
Baker-Jackson Nissan in Houston - continued great experience
Despite all of the horror stories you hear about Nissan dealers, I have almost all positive things to say about Baker-Jackson. The car sale went great (other than a minor color mix-up - READ THE PAPERWORK!). And my sales guy (Doug - fleet manager) was extremely knowledgeable and helpful.
AND, the service I've been getting is also great. The service writer, Keith, is extremely helpful, polite, and has given me no flak about my (admittedly minor) mods.
Positive experience.
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bye-bye '95 Dark Emerald SE / bye-bye 2k3 Sterling Mist SE... hello '07 Infiniti G35 S
Wow I didn't know State Line was so bad. Good thing is I've bought anything from them and I probably won't now. I do remember looking at used Maximas up there and they were woefully overpriced and all there cars had some sort of body damage.
I only deal with O Neil and Olathe Nissan. Apparantly the Kansas City Maxima group (www.kcmaximas.org) gets a discount at Olathe.
Dave
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2003 Black G35 sedan automatic
Best ET: 14.32, Best MPH: 99.87mph
Mods: MD spacer, HR y-pipe, RevUp airbox, Z-tube, 05 sedan midpipe, 350Z/Coupe springs, lots of other stuff
Sold -1996 Black SE 5-speed MEVI & JWT ECU equipped
14.31@99.34mph with a 2.18 60'
Anyone in the NOVA area that has mods should visit this dealership and talk to Tom O'Connell who is a service advisor. Sheehy in Manassas VA told me that I've voided my entire warranty on my car and they would not fix it. They took pics of all my mods which I saw and said that they were going to contact Nissan to inform them. This is all without any provocation on my part.
I called Tom O'Connell who is my service rep with Brown's where I bought the car (bad buying experience). He said, "as long as it the mod doesn't cause a problem, I don't care, I'll take your business." He promptly fixed the wind noise from the back doors TSB and the TSB for the forward and backward motor in the front driver seat. He even washed my car twice, no charge. Once after they performed the service and then again another time since it snowed the day I picked it up.
Originally posted by Wrightsfd Superior Nissan in Mission Hills,CA is a good place to have service performed. Ask for Julio. They gave me a deal on replacing my clutch with an OEM Nissan unit, put a Fidanza flywheel in a no extra labor cost. Nice guys and they stand behind their work.
Do you know if Superior Nissan Mission Hills is affiliated with Superior Nissan City of Industry/Puente Hills?
I just wanted to post this in the dealership forum as well.
For the third time, I have left this dealership completely satisfied with the work that has been done to my car. The service consultant, John, has been wonderful. He has gone out of his way to make the service experience as painless as possible.
I remember reading a few negative comments about this dealership but it didn't keep me from buying my 2k2 Maxima there (purchased in 12/02).
Today I had my first problem - battery was too weak to start the car (0 degrees w/o windchill this morning). I had to jump start it but once the car was running I was able to drive it in. Being that it was only 7:15 in the morning I drove directly to Arlington Nissan without any kind of appt or anything.
They got me right in and I was able to explain what was going on to the service guy - he was very courteous. I told him the car wasn't cranking over as fast I thought it should and that the battery seemed pretty weak for the past couple of weeks.
When he started the car he agreed. Less than a 1/2 hour later I was on my way with a new battery - everything covered by warranty.
He mentioned that I would be receiving a survey in the mail too. I'll have no problem giving positive comments on it.
It's a shame I have to read about other people's problems at dealerships!
My dad just hit 90k on his 96 Max, and we need to take it in for the service. I've heard many bad stories about Browns Nissan in Fairfax, and was wondering if anyone recommended any other Nissan Dealerships in the NoVa area? Thanks.
we also have superior nissan of rancho santamargarita.
currently we are working on building a new building at carson nissan. most likely gonna be changed to Superior nissan of Carson
You say we. Do you work for one of them? Superior Puent Hills just gave me a good discount on a couple of small items, just for mentioning I'm a Maxima.org member.
You say we. Do you work for one of them? Superior Puent Hills just gave me a good discount on a couple of small items, just for mentioning I'm a Maxima.org member.
yes i do.
were you that white 4th gen that pulled up on those gunmetal sub-zeros?????
To all of the NYers out there looking for a good dealership to bring your maxima to where they will give you few problems about replacing parts under warranty, etc... is Major Nissan of Garden City on Franklin Avenue in Garden City, Long Island.
The service manager, Matt, LOVES cigars...anytime you go in there for service ask to see him, offer him a fine cigar, he'll be ur buddy for life!!!
Everytime I go back to him for service, I have in hand 6 premium cuban cigars (my father is a cigar connisseur) and he listens to whatever I gotta say and does whatever I ask of him (providing it's not tooo outlandish)
Re: Baker-Jackson Nissan in Houston - continued great experience
Quote:
Originally posted by Maximax2 Despite all of the horror stories you hear about Nissan dealers, I have almost all positive things to say about Baker-Jackson. The car sale went great (other than a minor color mix-up - READ THE PAPERWORK!). And my sales guy (Doug - fleet manager) was extremely knowledgeable and helpful.
AND, the service I've been getting is also great. The service writer, Keith, is extremely helpful, polite, and has given me no flak about my (admittedly minor) mods.
Positive experience.
Are you talking about the Baker Jackson on 290? I live right around the corner. They have always been pretty cool. They do have their brain farts every once in a while though. Over all Baker Jackson is a good dealership.
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When I am old, I am going to be telling my kids and grand kids about the one that DID NOT get away...
This was my final "pre-36k" vist to get everything fixed. All in all, I will keep using them for service although they are out of my way. Here's a list:
1. Rear wind noise: fixed with new door rubber
2. Chrome bubbling off the Nissan hamburger on the engine cover: Replaced engine cover
3. Sand/dirt build-up around gas filler: Not fixed. Could not get NissanNA to do anything about it, nor did they find any reference to the part numbers I provided <shrug>
4. Hesitation TSB: Could not find a problem when testing. Of course not, the car is actually not having the problem, but it was worth a try.
5. Excessive Paint chips: Wished they could do something, but out of their hands.
6. Noise in front end: Determined it was a bad strut. Ordered new and replaced. Yes, they replaced it even though I have Eibachs!!!
All in all, they fixed what I thought they would and they even fixed something I expected to be denied (strut). Service was excellant. I really liked utilizing Service Advisors as contacts.
The only problem I have is that they put some marks on one of my factory rims. I talked with the SA and he has asked me to come by when I get a chance and they will have it taken care of. Since they are at fault, he will make sure I have one of their cars to drive if I need to leave it with them for repair. Definately what I would expect and is a great sign of an excellant service department.
wind noise
drivers side window stopped working
BLOSE cuts out
hood rattle
They fixed 1 problem...the rear window noise.
But, they ordered a new BLOSE, drivers side window motor and
strips for the hood rattle. I took off my frankencar, and I am dropped on TEINS and GR-2s. I have to bring the car in next week when the rest of the parts come in. they said NOTHING about the drop. My guess is they dont even know the car is dropped. BTW..the wind noise is GONE!! It was so bad! Im glad they fixed it... Just some FYI for my LI max owners...
I think im happy! The dealer is on 112 in patchague.
Here are a couple of Tampa bay/Saint Pete dealership experiences.
Crown Nissan
Took the car for a squeak coming from the front passenger side. As soon as they noticed the car was lowered, I was immediately informed that it is no longer under factory warranty and any repairs made would be out of pocket. Upon hearing this, I decided not to even bother arguing and left.
Took the car to Autoway Nissan in Clearwater. They haven't said a word to me about the car being lowered, and took care of the problem. Since then I have taken the car exclusively to them. During my last visit there I wanted them to take care of the hesitation as mentioned in the TSB. They test drove the car, replicated the problem and took care of it. At the time, the mods on my car also included a PR CAI and Greddy catback. Just wanted to let people know if they are getting crap from Nissan dealers in the area to give these guys a call. So far they have been pretty good to me...
Last Thursday I called the Nissan dealer for some service work. That was about 8:30 in the morning. I asked them to do the ECU update and fix the hood shake problem. They asked for the car at 10:30 the same day. 45 minutes later the car was done! Even though they had to order the MAF they did not give me any hassles about it. Today they call me and tell me the part is in and to make the appointment. Then they tell me it will only take about an hour. Great service experience for a change. Thanks South London Nissan.
Bob Howard Nissan in Oklahoma City OKlahoma is a great dealer they gave me $2000 of MSRP on a new Maxima SE and even ordered the car I wanted from the factory for that price, Onyx SE Auto with Frost Leather and Journey Package with the best part even delivered it to my door at no extra charge which is a 3 1/2 hour drive one. way!
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Bob Howard Nissan
13241 Broadway Extension
Oklahoma City, OK 73114
1-877-944-2842 Internet Sales Bob Howard Nissan
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2004 SE Auto
Onyx
Frost Leather
Elite Package
1995 SE Auto
Super Black
Black Leather
16" Nissan Chrome Wheels
Seemed a nice clean place with normal people...
Coffee and bagels served every morning...
Reccomended
I havent been there in over 8 months. But the last time I was there they also had Donuts from Dunkin Donuts, a little Hotdog stand and popcorn! All free!
Liberty Nissan in Libertyville IL is the best i have ever found.
Great prices and the top sales guy, Jeff Bogdalla is a Nissan performance enthuiast and former 300 Z racer.
The service guys are into the mods as well, which is great for service, if you know what I mean.
I got my car, 3 months later, my front tires are shredded apart, the spare doughnut couldn't be put on because the car didn't have a lug key, and a weird vibration was coming from the rear right of the car. They replaced all the tires, free of charge, they replaced a key (one was broken) free of charge, they brought a flatbed to my house and towed the car, free of charge, aligned it, free of charge, and replaced the rear right rotor and caliper free of charge, since that's what was causing the vibration. The best part? They were under absolutely no obligation to do any of that. The even better part? After everything was taken care of, two off duty service guys came and dropped it off at my house, and all i had to do was tip them, which i elected to do (and it's 15 mins from the dealership). If you live anywhere in the Westchester/Fairfield county area, i can't give them any higher reccomendations....i have no more thumbs to put up Talk to Don, he's a great guy, takes initiative, and gets things done FAST... Don!!!
I got my car, 3 months later, my front tires are shredded apart, the spare doughnut couldn't be put on because the car didn't have a lug key, and a weird vibration was coming from the rear right of the car. They replaced all the tires, free of charge, they replaced a key (one was broken) free of charge, they brought a flatbed to my house and towed the car, free of charge, aligned it, free of charge, and replaced the rear right rotor and caliper free of charge, since that's what was causing the vibration. The best part? They were under absolutely no obligation to do any of that. The even better part? After everything was taken care of, two off duty service guys came and dropped it off at my house, and all i had to do was tip them, which i elected to do (and it's 15 mins from the dealership). If you live anywhere in the Westchester/Fairfield county area, i can't give them any higher reccomendations....i have no more thumbs to put up Talk to Don, he's a great guy, takes initiative, and gets things done FAST... Don!!!
Hey man... I live in CT and i hate all nissan dealers (Harte, Middletown) let me know about this dealer... some more info!
__________________ 2003 NISSAN MAXIMA SE (auto Sheer Silver TE) FC midpipe/stillen, WSP SS Y-Pipe, 2.5 Custom B-Pipe with resonator, DMS UPD, CM Polished FSTB, Clear Side Markers, Nissan Front Pads, Indiglo Gauges, Grille Tech Lower Valence, Tein/KYB GR-2, HKS exhaust, Powerslot Rear/Front Slotted rotors, Toyo Proxes 4 235/45/17, B&M tranny cooler
State line is awesome, Don is the man, period, and their rates are good. I can only assume that Stamford Nissan is great as well, because it's plastered right next to their listing on Nissan's site that they're the Owner First Award for Excellence winner for 2003...However, i've never had to take the car there, it's much more out of the way for me...that's like a 25 min drive, state line is a 10 min or less drive. However, both of them would be a wickedly long drive for you, no? An hour just to get the car serviced is a little bit over the top....
Buying Experience
All together me, my family and friends have bought over a dozen cars from them within the past two years! These guys are in my opinion the best in Customer Service. I have dealt with three different sales people there and each one of them has earned Tri-City Nissan my repeat business...
Service Experience
Travis, E.A. and Lisa are the best at what they do. They always manage to make every single customer as if they were the only people there... I had a chance to talk to one of their head mechanic there as he took me for a test drive in my car, unlike every other car dealership service people.... this guy actually acknowledged/understood my concern, explained it to me what were the causes and how he will be fixing it... ETC ETC...
Bascially everything that I come across the org I am able to communicate with their service people and they never try to deny anything.
Overall Customer Service
Just one of my experiences with the dealership... When I bought my 03 Max 6-spd from them (Slightly Used) a few months into the ownership I noticed several dings and chips all over the car... while just casually mentioning my displeasure of nissans paint quality and my cars strange condition for such a new car... the sales and service people (to my surprise) took my car in, gave me a loaner car... replaced the trip pieces, repainted and replaced rear-bumper etc etc and turned it into a brand-new looking car... nothing I can say that can fully express my great experience with this dealership and its service department...
Don't let it go, I know there is someone at Nissan who would love to know what happend and heads would roll.
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