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Old 09-24-2009, 02:18 PM   #1
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Honest question: dealer spoiler installation...

Honest question here - I truly don't know the answer;

When I bought my car, I wanted to add the rear spoiler. They didn't have one in stock so they said they order it. They did, and advised me that while they were charging me $200 labor to install it.

The question is: is this normal. I thought that if you bought an option with the car when new, it was put on as part of the deal. I could be way wrong. I asked the sales person at the time if it would make a difference if lumped it in with the purchase price or paid when it came in, and was told "no".

I'm not pointing fingers - I've never had something like this done and I simply don't know the proper etiquette.

Another quick question: Is $200 a little steep? How much work are we talking about here? Again, I really don't know.

Thanks for any advice you can lend !!!
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Old 09-24-2009, 03:04 PM   #2
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It sounds to me like you should have insisted they take care of the installation and cost of the spoiler without charging you a dime. Basically, you would have portrayed this as a deal-breaker and they would have most likely relented.
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Old 09-24-2009, 03:23 PM   #3
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It sounds to me like you should have insisted they take care of the installation and cost of the spoiler without charging you a dime. Basically, you would have portrayed this as a deal-breaker and they would have most likely relented.
I had worked them down well enough on the deal. I was happy to pay invoice for the spoiler; I'm just questioning the installation charges at this point.
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Old 09-24-2009, 04:21 PM   #4
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Are they painting it to match??? If not, $200 bucks is a rip for a peel and stick job.
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Old 09-24-2009, 05:57 PM   #5
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Are they painting it to match??? If not, $200 bucks is a rip for a peel and stick job.
I believe it is pre-painted. Is it truly peel and stick, or is there drilling involved? I haven't seen one off the car. That would be good info.

Edit: OK, I found the thread. Looks like there are holes involved
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Old 09-24-2009, 06:30 PM   #6
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Quote:
Originally Posted by thestumper View Post
Honest question here - I truly don't know the answer;

When I bought my car, I wanted to add the rear spoiler. They didn't have one in stock so they said they order it. They did, and advised me that while they were charging me $200 labor to install it.

The question is: is this normal. I thought that if you bought an option with the car when new, it was put on as part of the deal. I could be way wrong. I asked the sales person at the time if it would make a difference if lumped it in with the purchase price or paid when it came in, and was told "no".

I'm not pointing fingers - I've never had something like this done and I simply don't know the proper etiquette.

Another quick question: Is $200 a little steep? How much work are we talking about here? Again, I really don't know.

Thanks for any advice you can lend !!!
Well what you could do is haggle with them and tell them that if they install the spoiler for you then you'll get the car but it has to be included with the price that that you want at no extra just to have it put on. Thats what I would do and if they said no then I would just leave.
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Old 09-24-2009, 06:50 PM   #7
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The problem is that I have the car

They didn't have the spoiler in stock at the time of delivery. The $200 charge was discussed at the time I signed the papers, and as I mentioned, I did ask if including it in the purchase price as part of the deal would negate the install charge and was told 'no'.

I may try to haggle the charge - I don't think its a 2 hour+ job for guys who know what they are doing and have the tools, but I don't know. Maybe it is.
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Old 09-24-2009, 07:00 PM   #8
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I had my spoiler put on by the dealer after I bought the car. They did it for $400 including cost of spoiler and labor. The tech took about 2-3 hours to put on and yes they do have to make 3 drill holes in the trunk lid to install. It is not peal and stick. I would not advise installing one of the OEM spoilers on your own.
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Old 09-24-2009, 07:10 PM   #9
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Should've bought a sport package and saved yourself the hassle! LOL
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Old 09-25-2009, 03:50 PM   #10
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Here is a copy of my invoice when I had it done. It fact they gave me 15% off for buying the car at this dealership in the first place. Tell them you bought the car from them, and if they can't give you a decent price similiar to mine then go to another dealer.

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Old 09-30-2009, 09:56 AM   #11
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Well, I dropped the car off yesterday for something else and asked them what the price would be for install. They called me at home after they dropped me off with a price HIGHER than what had initially been discussed (which was too high to begin with!). $549+ tax

I took the quote here, and got another quote from another local dealer. They came in at $450 installed - not great but I didn't even have to haggle. So I called back my dealer and broke it down for them, and the proceeded to try and convince my that the other was cutting corners and not including parts. They offered to leave the cover off and not install the weather stripping to save money, and the offered to knock $25 off of the remainder!!! So... I call the second dealer and confirm that it's all part of the quote and its all included.

Ugh. Just frustrating. It's amazing that in the face of irrefutable data, they refuse to budge. I suppose its their prerogative; it's their business and they can do what they want. You'd just think that they would want to snag the business when clearly others are finding a way to profit at somewhere around $450.

Even though I shouldn't, I'm calling back today and talking to my sales person. She should at least know the deal. I do like her, and I'd like to throw whatever I can her way. If she can't help, I'm out. I'll either have the other dealership do it, or I'll spend the money on a Blinder system

Edit: And yes, I realize I'm whining over $100, but it's principle at this point

Last edited by thestumper; 09-30-2009 at 10:00 AM.
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Old 09-30-2009, 10:22 AM   #12
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I've installed several spoilers on several different brrands and it is not that difficult. I say order the spoiler already painted to match and do it yourself. Just my 2 cents.
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Old 09-30-2009, 10:23 AM   #13
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Sounds like you are getting screwed around after the sale. Not uncommon.

Did the sales person flat out lie to you to make the sale? I don't get where the price went from $200 to $549!

Also, I installed the spolier on my 07 SL and it was pretty easy. Drilling the holes did cause some pucker, but I measured about 6 times and drilled once to make sure everything was square.

You may even find some members here that would help with the install over some beers or something.
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Old 09-30-2009, 11:22 AM   #14
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The original quote was for $500+ tax for everything. I thought that was high, so I started shopping at that point. When it bumped to $549, that's when I really started to push them and shop some more.

The part that upsets/concerns me the most is that they were crude enough to implicate the other dealer for shoddy work. I don't know the other dealer from Adam; maybe they are sleazeballs, but at least they gave me a straightforward quote that was $100 less and said "drop it off any time - just call...".

It's like they can't get their heads around the fact that I'll drive 15 minutes to save $100 (possibly more) so they're just sticking to their guns. Maybe they just don't want the work because they feel it's a PITA and they'd rather not do it to begin with. That is entirely possible.

Calling in a few minutes...
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Old 09-30-2009, 03:43 PM   #15
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Yeah don't pay over $450 for sure. Take a copy of my invoice above if you need to. And don't forget to tell them about my 15% off because I bought the car at that dealership.
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Old 10-03-2009, 08:52 PM   #16
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I got the dealer to throw mine in and they just added $300 to the financed price. When I went to get it put on after it came in they wanted to charge me $250 for the install. I flipped and got the Dealership manager on the phone. Left the car at the dealership and told him that i would not pick the car up until he agreed to do the install for nothing. I told him congratulations you just bought back a new Maxima for $250. I also threatened to file a complaint with every governing body I could find. 20 minutes later he agreed to do it on the cuff. Squeaky wheel gets the grease. Just complain and fight for what you beleive is right.
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Old 10-03-2009, 11:49 PM   #17
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I ordered mine from spoilerdepot.com and paid around $180.00 painted.
Put it on today, it took about 2 hours to get in going....
Paint was spot on and fit was just as nice...
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Old 11-19-2009, 02:58 PM   #18
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I ordered mine from spoilerdepot.com and paid around $180.00 painted.
Put it on today, it took about 2 hours to get in going....
Paint was spot on and fit was just as nice...
How was the install as far as removing the trunk cover, drilling the holes, etc.? Did it come with the tape?
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Old 11-19-2009, 03:28 PM   #19
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The problem is that I have the car

They didn't have the spoiler in stock at the time of delivery. The $200 charge was discussed at the time I signed the papers, and as I mentioned, I did ask if including it in the purchase price as part of the deal would negate the install charge and was told 'no'.

I may try to haggle the charge - I don't think its a 2 hour+ job for guys who know what they are doing and have the tools, but I don't know. Maybe it is.
I wouldnt have picked mine without the spoiler. Anyways, good luck with yours and $450 is a rip off for sure.
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