Good news for CVT owners
11-03-2009, 08:41 AM
#1
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Posts: 1,277
Good news for CVT owners
Nissan extends CVT warranty to 10 years/120,000 miles
http://www.nissanassist.com/
More to follow......
http://www.nissanassist.com/
More to follow......
11-04-2009, 06:12 AM
#5
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Join Date: Jan 2003
Location: Boston
Posts: 160
CVT Program DetailsDear Nissan Owner:
On behalf of everyone at Nissan, we would like to thank you for choosing to drive a Nissan. One of the many technologically-advanced features of your vehicle is the Continuously Variable Transmission (CVT), an innovative transmission that offers smooth, seamless shifting, while tailoring the vehicle's output to your driving style.
While Nissan is proud to offer this technology on many of our models, a small percentage of owners of early models equipped with CVTs have expressed concerns about the cost of repair of their transmissions after the warranty expires. We take these comments about the cost of vehicle ownership seriously. We strive to provide an exceptional ownership experience and are implementing a thorough Customer Satisfaction Program to address this topic.
First, to provide you with additional assurance regarding your overall cost of ownership we have doubled the warranty period for the Continuously Variable Transmission in your Nissan. The existing powertrain warranty coverage of 5 years/60,000 miles will be extended at no cost to you, for CVT repairs, replacements or related towing, to 10 years/120,000 miles, whichever comes first.
This extension is effective immediately and requires no action on your part. The remainder of your powertrain warranty coverage for components other than the transmission remains unchanged, at 5 years/60,000 miles, and your basic warranty coverage also remains unchanged. All other warranty terms, limitations and conditions otherwise apply. This extended transmission warranty is also fully transferable to future owners of your vehicle.
Second, Nissan will reimburse customers who have previously paid to repair or replace their CVT, if the repairs would have been covered within the new extended warranty period. Even if you no longer own your Nissan we will reimburse you for past CVT repairs that would have been covered under this extension of the warranty.
Further, in the unlikely event that your vehicle's transmission should need repair beyond the extended warranty period we are working to decrease the cost of repair and have already reduced the Manufacturer's Suggested Retail Price of a replacement CVT. In addition, we continuously strive to enhance our products, and have made ongoing improvements to our CVTs over the years.
Nissan is taking these actions to demonstrate our confidence in the CVT technology and to show our commitment to stand behind our products.
WHAT YOU SHOULD DO
If you have previously paid for repairs to your CVT within the time and mileage limits of this new extended warranty, we ask that you download the Reimbursement Claim Form and follow the instructions on the site. If you have additional questions, please contact our Consumer Affairs office at 888-388-0318. Please be aware that the deadline for submitting the Reimbursement Claim Form is July 31, 2010.
The extended warranty coverage for CVT repair or replacement is effective immediately.
If you seek coverage for a repair under this extended warranty you will need to bring your vehicle to an authorized Nissan dealer. The factory-trained technical staff at the Nissan dealer will have the diagnostic tools and knowledge to provide you with the appropriate service and submit your warranty claim. If you have additional questions regarding this program, contact our Consumer Affairs office at 888-388-0318 for assistance.
At Nissan we and our dealers work daily to deliver an outstanding ownership experience that will earn your confidence and trust. We are committed to doing the right thing for our customers and look forward to a long relationship that you find satisfying and rewarding. Thank you for choosing Nissan.
Sincerely,
Kevin Martin
Vice President Total Customer Satisfaction
On behalf of everyone at Nissan, we would like to thank you for choosing to drive a Nissan. One of the many technologically-advanced features of your vehicle is the Continuously Variable Transmission (CVT), an innovative transmission that offers smooth, seamless shifting, while tailoring the vehicle's output to your driving style.
While Nissan is proud to offer this technology on many of our models, a small percentage of owners of early models equipped with CVTs have expressed concerns about the cost of repair of their transmissions after the warranty expires. We take these comments about the cost of vehicle ownership seriously. We strive to provide an exceptional ownership experience and are implementing a thorough Customer Satisfaction Program to address this topic.
First, to provide you with additional assurance regarding your overall cost of ownership we have doubled the warranty period for the Continuously Variable Transmission in your Nissan. The existing powertrain warranty coverage of 5 years/60,000 miles will be extended at no cost to you, for CVT repairs, replacements or related towing, to 10 years/120,000 miles, whichever comes first.
This extension is effective immediately and requires no action on your part. The remainder of your powertrain warranty coverage for components other than the transmission remains unchanged, at 5 years/60,000 miles, and your basic warranty coverage also remains unchanged. All other warranty terms, limitations and conditions otherwise apply. This extended transmission warranty is also fully transferable to future owners of your vehicle.
Second, Nissan will reimburse customers who have previously paid to repair or replace their CVT, if the repairs would have been covered within the new extended warranty period. Even if you no longer own your Nissan we will reimburse you for past CVT repairs that would have been covered under this extension of the warranty.
Further, in the unlikely event that your vehicle's transmission should need repair beyond the extended warranty period we are working to decrease the cost of repair and have already reduced the Manufacturer's Suggested Retail Price of a replacement CVT. In addition, we continuously strive to enhance our products, and have made ongoing improvements to our CVTs over the years.
Nissan is taking these actions to demonstrate our confidence in the CVT technology and to show our commitment to stand behind our products.
WHAT YOU SHOULD DO
If you have previously paid for repairs to your CVT within the time and mileage limits of this new extended warranty, we ask that you download the Reimbursement Claim Form and follow the instructions on the site. If you have additional questions, please contact our Consumer Affairs office at 888-388-0318. Please be aware that the deadline for submitting the Reimbursement Claim Form is July 31, 2010.
The extended warranty coverage for CVT repair or replacement is effective immediately.
If you seek coverage for a repair under this extended warranty you will need to bring your vehicle to an authorized Nissan dealer. The factory-trained technical staff at the Nissan dealer will have the diagnostic tools and knowledge to provide you with the appropriate service and submit your warranty claim. If you have additional questions regarding this program, contact our Consumer Affairs office at 888-388-0318 for assistance.
At Nissan we and our dealers work daily to deliver an outstanding ownership experience that will earn your confidence and trust. We are committed to doing the right thing for our customers and look forward to a long relationship that you find satisfying and rewarding. Thank you for choosing Nissan.
Sincerely,
Kevin Martin
Vice President Total Customer Satisfaction
11-06-2009, 07:58 AM
#21
Just another way to promote their product and nothing else. The reason they don't send it to owners is that most people will not know about it therefore not return for service thinking that their car is waaaay past warranty.
I can only imagine the excuses one will hear when they show up with failed tranny say at 116K.
I can only imagine the excuses one will hear when they show up with failed tranny say at 116K.
11-08-2009, 04:56 PM
#26
Also for those who have done modifications to your engine, Good Luck trying to get the transmission repaired under warrenty. They will claim that added power to the engine causes more stress on the transmission. That means if you do mod your car, you have to remove the mods before any type of repair. That's alot of work. I was excited for my warrenty to be over so I could mod the car without worry. I don't think I would be able to wait for 120k miles to do mods. I am at 78k now and 5 years running. So it would take about 9 years for me to reach 120k miles based on my driving.
11-09-2009, 03:36 AM
#28
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Join Date: Mar 2003
Location: Mt. Sinai NY
Posts: 147
11-09-2009, 04:38 AM
#29
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Join Date: Jun 2009
Location: south bay, so. cal.
Posts: 2
Nissan extended the CVT warranty to 10 yr./120K mi. to: 1/ Obtain higher mileage CVTs for R&D, 2/ Counter negative publicity on the internet, & 3/ Partially compensate p-o'd drivers for the cost & inconvenience of a catastrophic CVT failure, because Nissan has not fully trained the service department technicians & advisors as to how a CVT equiped vehicle should
perform under ALL driver demands. And, the technicians scan tool - the Consult III, doesn't allow the service technician to diagnose ALL CVT partial failures or display past CVT functional errors. .... My guess, is that Nissan wants for R&D, as many catastrophic CVT failures as possible! ....Don't leave home w/o a good "tow card" & cash/bank card!
perform under ALL driver demands. And, the technicians scan tool - the Consult III, doesn't allow the service technician to diagnose ALL CVT partial failures or display past CVT functional errors. .... My guess, is that Nissan wants for R&D, as many catastrophic CVT failures as possible! ....Don't leave home w/o a good "tow card" & cash/bank card!
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