Quote:
Originally Posted by MaximaSpd85
few things:
one, for every "dumb" counter person, theres atleast 10 really dumb customers.
two, counter people are not mechanics. they sell parts. the computer gives them every part number. if you know what the heck youre doing, and can ask for the proper part by its proper name (ie the name as it is displayed in the computer most of the time) youll get the right part. but if i ask you what kind of brake system you have on your car or if you have a heated windshield or anything, and you dont even know your own car, how do you expect ME to know? Now of course theres exceptions to every rule. sometimes you know what youre doing but the computer just has wrong part numbers, or the parts are boxed wrong, or if you order something overnight they send the wrong part. it happens, and its not that stores fault. (this wasnt directed at anyone here in particular, just stating that the same things you guys are complaining about here are things that dumb counter people complain about dumb customers)
the point is dont expect a counter person to know every car, or to have tried every damn cleaning product in the damn wash and wax aisle. if you do ur research and have a part name/part number, mental picture of the part, the part in your hand, etc, youll come out much happier.
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Yeah there is dumb customers dont get me wrong. But when they insist on something that they totally know nothing about is irritating and unprofesional. I do agree with you if you go there prepared for it then yes your outcome will be alot better.
I know you work in this industry so i dont blame you for being defensive.
Dont get me wrong there are some good counter people out there who will go the limit to try to help you out.(basically the good hard workers which these days are hard to come by) But then you will have the guys who dont look outside the box. Or hardly do anything to help you out. Or just say you need to do it this way and my way and the customer way is just flat out stupid and dumb and will never work. Or they dont know the answer to what you want and give you false info or product.
I dont expect the counter parts guy to know everycar. Thats just impossible. But to act like you do thats when $hit gets f'd up.
What it just boils down. And this will go for any type of business. You will have your good workers and you will have your bad workers.