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I have settled for DiscountTire/Americas Tire as the best customer service.
Walmart and Costco - it takes forever to get service (leave your car, come back after a few hours).
I tried Costco for one set. What I hate about them is that they do not give out appointments, if you need service. You have to leave your car with them for service (flat repair, rotation, balance etc), and periodically call them to find out if they have your car ready (in Sunnyvale, California, they will not call you back indicating your car is ready). They have taken as much as 6 hours to have the car ready. Their warranty is also not so great - let me explain why.
I bought Bridgestone Potenza's for my minivan from them, with 60 K mile warranty. 10 K miles later, one of them sprang a leak - and since the leak was on the sidewall, it was not repairable. Now, what is very annoying is they base the warranty on the tread that is left on the tire, so they indicated that my tires were 50 % gone, so they gave 50 % off on new tires (they no longer had Bridgestone, so I have to get BF Goodrich).
2 K miles later, another tire sprang a leak in the sidewall (these Potenza's really suck). This time, they decided that my tire was 4/5th gone, so gave me 20 % towards purchase on new tire. This is frustrating, as tires had very few miles - and I guess, the 60 K mi warranty does not mean anything with costco - they will refund based on tread remaining.
America's tire - I love the fact that you can get an appointment for service, show up a the appointed time, and 15-30 minutes later, drive off with the issues fixed.
They also have this "total replacement" with road hazard warranty, that actually pays 100% for the new tire (you have to pay a little bit more upfront for this warranty).
Their service is top rate.
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