[ROCKART]

have had several interactions with them over the past few months but never purchased anything or any service through the front. ive always driven directly to the back and talked with a tech named EROL. he is a good guy, smart, helpful, honest.

today i called them about doing a couple of random things and first off, when i called and asked for someone in service, they transferred me to a voicemail system.....twice. i called back again, a third time, and said clearly that i did not want to be put through to voicemail. once again....transferred to a voicemail. its monday morning at 10 am and they couldnt get ahold of someone to give me a quote....wtf is that

once i finally got ahold of someone he quoted me 125 for replacing the serp belt (1 hour labor - which is BS, this job, with a lift and a tech and a torque wrench takes 35 mins tops). i called back again to ask a different question and happened to ask about the cost of this job again and a different person said 90 plus tax....

no organization, no professionalism. im gonna take my chances with a local mechanic. **** these snakes