I've given up on craftsmen. I'm stuck in the same rut as someone else, they keep breaking, and they keep giving me another cheap refurb and it breaks again.
I've never liked the snap-on ratchets for the fact that they are a tight slip fit, I've definitly had situations where being able to push the button on the back of the ratchet to easily release the socket was required.
Now I buy Kobalt from lowes, same deal as craftsmen. My duralast gear wrenches have seen way to much tourqe with cheater bars and have never given a problem, but if they did it's the same no-hassle return as kobalt & craftsmen........ And apparantly Napa
That's where I'm going from now on, delivery FTW.