Quote:
Originally Posted by MaxBoost925
A person's English has nothing to do with their business practices
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A business' public communications do need to reflect a level of professionalism.
Personally, I don't believe this thread was warranted it seems that the OP took something personal and created much ado about nothing. It looks like a simple case of a defective product.
However, the hard to read and emotional (albeit understandable) replies do more harm than the content of the original thread. I certainly understand your need to reply but you must do so in a measured fashion in order to get the maximum benefit out of the exchange. Keep it professional (in tone and in presentation) and not personal.
I hope this situation is resolved to the satisfaction of both parties.