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Originally Posted by AuToMaX_95
if he felt that the rotors were warp, shouldn't, from a MECHANIC's point of view just tell Mark, "hey, the rotor is warp contact automax_95 and have him resolve this." Rather than installing the rotor, turning it, and installing it on and off while wasting, what 2 hours? And then charge Mark extra money KNOWING THAT THE ROTOR WAS DEFECTIVE?!
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Are you kidding me? Did you not get what I was saying?
I wasted 25 minutes uninstalling your rotors, I wasted 2+ hours dealing with getting his stock rotors machined so that I could get the car out the door and back on the road!
Quote:
Originally Posted by AuToMaX_95
I HAVE TO INSPECT THE PARTS BEFORE REFUND/EXCHANGE IS GIVEN ( you know what i mean)
okay I am done no more
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That is completely understandable, and almost a given. But the fact remains you told Mark when he called you that you would only issue him a replacement set of rotors, that does no good at this point, this is what I have a problem with.
The second time he called you, you stated that if the rotors were indeed bad, you would issue him a refund, minus shipping & a 15% restocking fee! The shipping is understandable, but a 15% restocking fee is not, especially since he had to pay me for three hours time & machine shop labor so that I could get his car done.
Side note: The reason I had to get involved, is because my technical information about how the whole job got screwed up and that it wasn't the mechanics fault isn't something Mark could relay to you. Firsthand account of the hassle caused by these rotors > secondhand account.
The fact remains, you were quick to re-assure Mark that these rotors were just as good of quality.
Quote:
Originally Posted by AuToMaX_95
We will have a customer apprecaition sales during christmas for past customers only!
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Cool, I've bought stainless clutch lines off of you twice, and sent countless others your way.