Quote:
Originally Posted by 99BlackMaxMS
I do not think that you can call the stuff that Kevin has posted "meaningless". He is a mechanic with a tight schedule who does not have time for stuff like this to happen. I have seen Mark's cars at his garage on multiple occasions and I have had Kevin work on my car countless times with no problems.
I do not think that Kevin did come off as attacking you, rather more, he is just upset with the "blaming the mechanic" deal. It cannot be the mechanic's fault if the product was faulty from the beginning. I can see his frustration because you claim to "inspect every rotor before sending them out". Maybe this one was mis inspected or just looked good....it is a hassle that he shouldn't need to deal with.
Kevin is a good mechanic, who does good work. I cannot see him lying in any way about this subject, he is the most honest mechanic I have ever met. I hope you can resolve this in a professional manner...I just wanted to voice my opinion.
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What I meant when I said meaningless was, first of all he's not the buyer (Mark only contacted me once and only once)! Second, if he felt that the rotors were warp, shouldn't, from a MECHANIC's point of view just tell Mark, "hey, the rotor is warp contact automax_95 and have him resolve this." Rather than installing the rotor, turning it, and installing it on and off while wasting, what 2 hours? And then charge Mark extra money KNOWING THAT THE ROTOR WAS DEFECTIVE?!
And you also said Mark didn't personally attack me? Why don't you look at the topic of this thread, "JUNK ROTORS FROM AUTOMAX_95" bashing me and the parts i sell. I haven't even seen the rotors yet. I had dealt with rotors for the last 7 years, and I have my ASE certification. It doesnt mean anything to you does it? So what if he worked on your car and did a GREAT JOB and how Great of a person he is and such, what does that have to do with me, the seller. Especially I am currently handling the RMA process for *MARK*?
How have I not handle this in a professional matter can you please explain?
Blaming the mechanic deal? So blaming on the seller not refunding the buyer in full before the seller even see the defective parts is suppose to be okay?
I didn't blame him. Do you know how many message i get regarding the rotor making noise when they are installed. Why is the zinc plating on the surface of the rotor flack off, and how come this and that. I ask mark to check with his mechanic on the installation base on my pass experience. In many case alot of buyers just didn't do the proper break in procedure to have such a small problem.
I didn't said his lying, I am saying he came out too aggresive to personal attack me, while on the other hand mark only contacted me once, and I responded him in a timely matter regarding the situations.
Many who dealt with me in the pass know I work with the customers, many had came back to me more than numerous time, they are all happy with my customer service, thus i have gotten alot of feed backs on .org.
Look bottom line is, I don't know who kevin is, I really don't care who he is, his not my customer, I honestly don't care if his from .org my next door neighboor or what not, I take care of all my customers problem period. If they work with me, I work with them.
P.S I honestly don't care about the existence of this thread, we have policies to follow (you can bash on our defective parts all you want, it does not make a difference). What ever your(kevin) INPUT is, it doesn't change how I will deal with mark, you are only making the situation worse. I am here for 1 reason that is to support maxima.org, offer the cheapest price possible and excellent service and I stand by it.
I AM DONE WITH MY INPUT IF MARK HAS A PROBLEM ASK HIM TO CALL ME 909-348-7277