Kevin
I personally don't know you, and the way you post this is more of personal attack rather than an complaint about a situation. We have company policies and procedures that we have to follow for defective parts, we can't give customer a full refund just because HIS MECHANIC say the rotors are JUNK before we inspected, does that make sense? If the product is defective we will send willy a new set, isn't that what it said in the p.m?
Wanna read more regarding our return/refund/warranty policy?
http://www.racetechperformance.com/terms.asp
I have been serving the maxima community for the last 6 years! i have ZERO complaints about my customer service, in fact i have one of the highest sellers rating on .org. What you are doing right now is to protect your customer in a horrible way. I sold over thousands of SETS of rotors to the maxima community and ZERO had compliant about the quality of our goods or our services, in fact most of our product we sell has a life time warranty.
Posting such Meaningless post doesn't get you anywhere.......
btw willy only contacted me once
Our contact # are listed everywhere, he never called
and I personally inspect all the rotors myself before it goes out, you call bs? I will pay for your plane ticket to fly down to our new ware house and have you to check the way we operate our businesses.
Also defective parts are not a rare thing, out of couple hundreds or even thousands will have that 1% of defective rate. Even though we still have to inspect the defective parts before we issue refunds or send out new parts....
Don't you think is a little to early to post something like this before our final decision to either refund or not refund him? While the buyer only make contact with the seller ONCE?