Quote:
Originally Posted by KRRZ350
And NOW, instead of trying to give him a FULL refund including shipping, you're blaming it on the mechanic, giving him a hassle, and telling him he needs to "Ship the rotors back to me and if I find anything wrong with them I'll send out another set"
Well you messed up, because the mechanic happens to be on the .org
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I see nothing unreasonable about that. customers complaining of defective products often pull stuff like that just to get another set of parts. I personally don't warranty any of my products until I've seen them firsthand. whether its your fault or the sellers (which these simply sound like defective rotors..), the burden of proof is on the buyer to show the parts are bad, not the seller to offer warranty on a problem he can't see.
Have Mark ship the bad rotors back to Automax and give him time to look at them and send another set back to Mark.
Unfortunately Mark is stuck in a bad spot as he has to pay someone to do the work and he's winding up paying for more than he should. politely see what AutoMax will do about that, but his only real liability is to the part itself and not the services required to install the part.