Ok, so about 2-months back an .org member by the name of Willy341 (Mark) gives me a call about doing some brakes on his '98 I30, and asks me what I recommend him to get for parts for something that's going to stop a little better than stock. I tell him that brembo cores drilled & slotted off of E-bay, w/ factory nissan pads and stainless steel lines is a pretty killer combination that doesn't really have the drawbacks of some other hi-per set-ups.
So a week or so later, Mark (Willy341) drops off his I30 along with all the parts that I recommend he get, (I later found out that he ended up buying the rotors in the group deal section, no biggie though) I do the brake job, analy clean the corrosion, prep everything, install goes great, like it should. I passed my A5 test years back when I went to school for this stuff. So Mark calls me on the way home: "Kevin, this thing is AMAZING, it stops better than any of the sports cars I've owned, I'm probably going to have you do the I35 brakes with the same thing except I'll probably hold off on the stainless lines"
Fast forward a few months, when I started in on the I35 brakes..........
Noticed the rotors were only drilled, not slotted. Blah, whatever.
Halfway through installing the rears, I happened to notice that one of them goes 'whoosh whoosh whoosh' when the wheel is spun. I wasn't to concerned though, since I knew that all corrosion had been removed from both the hub & wheel surfaces. I attributed it to the fact that I had only lightly tightened the lugs with an impact gun, I always do final tourqe of wheels with a tourqe wrench once it's on the ground.
So, I forgot about that, and continued on and installed all 4.
Drop car on ground, go to bed-in the brakes. I come to the first stop from 30-0 mph in 5-3 seconds, and as soon as I'm almost fully stopped the thing clunks like hell and throws me forward, I'm like "WTF!" So I immediatly turn around, at which point I can now hear the most horrid clunks, sounds like a damn wheel was about to fall off.
I pulled the drivers front wheel off, and start inspecting, and see nothing wrong, I'm confused as all hell now.
So I throw the car in Park and try to spin the wheel, it get's about 1/2 way around before, BAM, the caliper flexes outwards and I can't even turn the wheel by hand anymore!
I call mark, he tells me he ended up getting the rotors from the same place he got them from last time, importrp in the group deal section.
"He didn't have brembo's in stock for the I35 though, but he assured me that the ones he was going to send out were just as good quality"
Don't worry, the part where I get mad is coming up soon
Well they weren't, they were JUNK, the rotors were so incredibly warped right from the box that I'm lucky the caliper or caliper brackets didn't suffer sever damage on the drivers front. There was metal bit's locked up in front of the pads. These rotors suck. They really screwed my schedule up, I had to lift the car back up, unbolt all the wheels, pull the caliper mounting brackets & parking brake cables, bring his stock rotors to the machine shop 20 minutes away, drive home 20 minutes, wait 2-hours for them to be turned, drive another 20 minutes, pick them up, drive back to the shop, clean them, reinstall & tourqe everything.
So obviously I had to charge Mark a little extra for this.
And NOW, instead of trying to give him a FULL refund including shipping, you're blaming it on the mechanic, giving him a hassle, and telling him he needs to "Ship the rotors back to me and if I find anything wrong with them I'll send out another set"
Well you messed up, because the mechanic happens to be on the .org
When you get those rotors back you're going to find something messed up alright, they have probably 1/4" of runout!!!!! And then what, you send him back some more? What good is that? We have no use for those china crap rotors, even if you send a set that doesn't have the most runout I've ever seen, they are obviously going to warp within 6 months.
I'm sorry but that is bad customer service, and it really erks me, Mark is one of my best customers, and a whicked nice guy, reading the following from him in a pm really pissed me off, I call
that you "personally check the rotors before sending them out"
Quote:
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I am sending the rotors back tomorrow. The guy is already giving me a hard time---he said he personally checks all the rotors before he sends them out and is already starting to blame the mechanic. He said he will check them out, and if he finds something wrong, he will send me out new ones. Crossing my fingers on that one.
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Anything less than a FULL refund is unnacceptable, and I will not delete this thread, or the links to it in my sig or your FS thread, until he recieves a full refund.
Thank you,
Sincerely,
Kevin Goodwin
774-766-7462