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Originally Posted by BadBlackMaxSL
What a bastardization of a thread, there is a difference between Moderating and Editing like the Thought Police. The sponsor is also allowed to get one last bash in before he steps out the door; will that post be edited for content too?
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I removed some of his the seller's posts as well. Basically, if people were speculating on something, I got rid of it. I am trying to stick to facts- and I am giving the buyer a full opportunity to state his case.
The org runs on revenue from sponsors, but don't think for a second that we have not booted sponsors in the past for ripping off our members.
Do you not think that I have given BOTH sides to state their case? You actually explain the buyer's situation better than he does, but in reading what he wrote, I am not sure that what you stated was the case. And if it WAS, then it is my opinion- from what was posted by the buyer- that the seller was at the least trying to work with him to determine why there was a problem with the fit.
Maybe I missed something, but it looked to me like the seller wanted to try to get to the root of the problem- namely whether it was the wrong product, a defective product, or install error.
Quote:
Originally Posted by BadBlackMaxSL
The customer states that the product does not fit the way it was portrayed in the pictures on Umnitsa's website. It seems to me that the rings did not sit along the edge of the light's lense against the light housing but were too small in circumference and allowed the projector light and the blinker to show on the outside of the halo. So when he tells the vendor that they don't fit as portrayed- they tell him it does. How do they know that it does fit without witnessing it? They tell the customer 3 times that they fit right- all the way from the other side of the continent.
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Maybe we are reading different emails, but it seems that your description of the problem may be accurate, but your portrayal of the seller's response seems off. The seller clearly asked for pictures to help get to the root of the problem. If it was YOUR company, and you felt that yuo had designed a good product, shipped the right product, and represented that product accurately on your website (or in your store), would you want to eat the 2-way shipping costs AND be left with a non-sellable unit of inventory without knowing that it was not just installer error at the user end?
Quote:
Originally Posted by BadBlackMaxSL
Now, did both sides error in their handling of the situation? Yes, but from where I sit I see that it was the vendor who fell short in his obligation to make his customer have a positive experience, whether or not he gave him a 100% refund. If the customer wanted to resell them on Ebay, the vendor could have offer info on what other models of cars these would fit and not recind the waaranty on the product like he did. I think lessons were learned by both parties involved. So what is the final resolution for the customer's origional problem?
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Again, it looks to me like all that the seller did was to remind the buyer of the policies that the seller has listed on his website, and that the buyer agrees to in making the purchase.
Now, if it turns out that the product was defective, or the wrong product was shipped, be certain that I will be the first to advocate for the buyer in his claim against the seller.