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What a bastardization of a thread, there is a difference between Moderating and Editing like the Thought Police. The sponsor is also allowed to get one last bash in before he steps out the door; will that post be edited for content too?
The customer states that the product does not fit the way it was portrayed in the pictures on Umnitsa's website. It seems to me that the rings did not sit along the edge of the light's lense against the light housing but were too small in circumference and allowed the projector light and the blinker to show on the outside of the halo. So when he tells the vendor that they don't fit as portrayed- they tell him it does. How do they know that it does fit without witnessing it? They tell the customer 3 times that they fit right- all the way from the other side of the continent.
Now, did both sides error in their handling of the situation? Yes, but from where I sit I see that it was the vendor who fell short in his obligation to make his customer have a positive experience, whether or not he gave him a 100% refund. If the customer wanted to resell them on Ebay, the vendor could have offer info on what other models of cars these would fit and not recind the waaranty on the product like he did. I think lessons were learned by both parties involved. So what is the final resolution for the customer's origional problem?
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