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All details aside, Umnitza has failed to show any professionalism in this or other threads I've read with dissatisfied customers. Insulting people and changing details as you go a long is a poor way to do business.
Even if the customer was 100% in the wrong you could have taken steps in your communication to salvage this customer relationship and avoid the negative publicity. In this case however you have been your own worst enemy.
I appreciate anyone who sponsors this site, but with more and more negative customer service issues your sponsorship and affiliation with this site should be reviewed by the mods/admins to see whether or not you should be allowed to maintain that affiliation.
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