Nissan actually cares?
03-01-2002, 06:25 AM
#1
Senior Member
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Join Date: Nov 2001
Location: Muncie, IN
Posts: 436
Nissan actually cares?
Since day one, I've been getting these fairly long questionaires from Nissan following my every visit to the dealer for service. The most recent one seems to indicate that they are keeping track of responses that indicate dis-satisfaction with the service. Considering the general bad reputation Nissan service has in the .org, I think this is a good sign that they are at least taking notice of some sort.
Anyone else getting these mailings?
Anyone else getting these mailings?
03-01-2002, 06:56 AM
#2
Supporting Maxima.org Member
Join Date: Jan 2002
Posts: 322
Yup...
I know that my bit won't cause massive sweeping changes in cust. service, but I do know the intention of the questionnaires is to ascertain the REAL problems as perceived by Nissan's customers. The more info they get, the bettah!!!
03-01-2002, 07:41 AM
#4
Guys, Nissan As a Company Does care about their customers. Its some of their dealers who don't give a $hit Once the car is slod. I have 2 Nissan dealers locally, Funny how one treats you like gold and the other always wants to blame the customer for Mechanical Failures.
03-01-2002, 07:50 AM
#5
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Join Date: Nov 2001
Location: Muncie, IN
Posts: 436
Originally posted by PIONEER
Guys, Nissan As a Company Does care about their customers. Its some of their dealers who don't give a $hit Once the car is slod. I have 2 Nissan dealers locally, Funny how one treats you like gold and the other always wants to blame the customer for Mechanical Failures.
Guys, Nissan As a Company Does care about their customers. Its some of their dealers who don't give a $hit Once the car is slod. I have 2 Nissan dealers locally, Funny how one treats you like gold and the other always wants to blame the customer for Mechanical Failures.
Hope so.
03-01-2002, 08:00 AM
#6
Originally posted by Thorzdad
Very true. Perhaps these questionaires are Nissan's way of gathering enough information with which to smack a few dealers around with?
Hope so.
Very true. Perhaps these questionaires are Nissan's way of gathering enough information with which to smack a few dealers around with?
Hope so.
The next day I had a call from the Service Manager who took care of my problem and went out of his way to make sure I wasn't bothered with any extra hassle. He actually sent the Tech to my work to reprogram the ECU in my parking lot. That was cool, because I got to ask him all kinds of questions, see a Consult-II(Big expensive GameBoy) in action, and make sure no dents/scrathes were added.
So I'm somewhat neutral right now. However, I have to go in again so I will try and remain that way if I have to put up with the same Service Rep who is probably ****ed off at me. We'll see.
03-01-2002, 09:34 AM
#7
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Join Date: Nov 2001
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Posts: 436
Originally posted by IceY2K1
... He actually sent the Tech to my work to reprogram the ECU in my parking lot...
... He actually sent the Tech to my work to reprogram the ECU in my parking lot...
I swear my 2001 needs that TSB performed (or something like it) but the dealers refuse to do it because the computer kicks back the correct numbers saying my car already has the fix. They all say they can't do it under warranty since the numbers check out.
03-01-2002, 10:01 AM
#8
Senior Member
Join Date: Feb 2001
Posts: 638
Originally posted by PIONEER
Guys, Nissan As a Company Does care about their customers. Its some of their dealers who don't give a $hit Once the car is slod. I have 2 Nissan dealers locally, Funny how one treats you like gold and the other always wants to blame the customer for Mechanical Failures.
Guys, Nissan As a Company Does care about their customers. Its some of their dealers who don't give a $hit Once the car is slod. I have 2 Nissan dealers locally, Funny how one treats you like gold and the other always wants to blame the customer for Mechanical Failures.
03-01-2002, 11:07 AM
#9
Maybe...
Originally posted by Thorzdad
So, did you have the ECU done as part of that throttle TSB?
I swear my 2001 needs that TSB performed (or something like it) but the dealers refuse to do it because the computer kicks back the correct numbers saying my car already has the fix. They all say they can't do it under warranty since the numbers check out.
So, did you have the ECU done as part of that throttle TSB?
I swear my 2001 needs that TSB performed (or something like it) but the dealers refuse to do it because the computer kicks back the correct numbers saying my car already has the fix. They all say they can't do it under warranty since the numbers check out.
The dealer is saying that the current part number, which is the software version number for the software in the ECU, is apparently the latest one available. You will only be able to update to a NEWER part number. The question is what part number are they saying you currently have? If you can find that out, you may be able to prove that there is a NEWER part number available which MAY or MAY NOT improve your "fuel-cut" symptoms. It made mine better, but not perfect. However, I can at least tolerate driving around town without flinching whenever I have to let off the throttle(gas pedal) and then barely touch the throttle again.
Check the sticky for the LATEST part number(at the time I had mine done) and ask your dealer to show you what part number the Consult-II reads in your ECU.
Good luck, because if you have the "fuel-cut" symptoms and the dealer doesn't know about the LATEST part number you might have to go to another Nissan dealer.
03-01-2002, 11:21 AM
#12
Originally posted by cjlosh
Do they really care. Just one Question how is everyones Paint Chips
?
Do they really care. Just one Question how is everyones Paint Chips
?
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